[Resolved] Hindustan Unilever Ltd. -Pure It - Water Purifier — Defective new unit of purifier | |||
Respected Sir/Madam, I the undersigned purchased Hindustan uniliver ltd pure it of 23 litres at Pune from the shop Mahavir Gruh Vastu Bhandar at Paud Road,Pune on 29th December 2011 @ Rs.2200/- The box o[censored]nit was opened on 30th December 2011 & it was found the product is defective & not fitting properly hence customer care was contacted on [protected] on 30th Dec 2011 & complaint was lodgged about defective product. Today i.e. on 02nd Jan 2012 on behalf company, person called Pravin from Icra Ent. attended the product & it was told that majority units of this type are having this kind of defects & we should ignore the same. Further also discussed with Mr. Mukhtar, in charge at Icra Ent. on [protected] about the same & requested to replace the part. However, the response received from the both the persons are very disappointing. I have not yet used the unit & same is still unused condition & wish to have the replacement. Further, sorry to mention that its really very disgusting even after selecting such brand. Moreover, the efforts company is taking on advertisement, is really misguiding if the majority units are going to such kind of defects. I would like to request herewith to take this forward with the company & help me out by replacement of defective part since the concern individuals were unable to provide any contact details of the company. Best Regds, Mangesh Dhole Ph.:[protected] mangesh.[protected]@hdfcbank.com Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Jul 28, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr. Sagar, This is in continuation to our conversation and the concerns mentioned in your blog dated 21st Jul 2010 regarding your Pureit I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services. I would once again apologies for the inconvenience caused to you Our Service personnel had visited you on 22nd Jul 2010 and had resolved your concern & trust the action taken had been done up to your satisfaction. I would also request you to confirm regarding the resolution of your concern. You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com Rest assured of continued support always, With Best Regards Regards Pureit Team | |||
 2 Comments | |||
Comments
Dear Sir,
At the outset we are grateful to you for writing to us with your experience. This will help us in improving our processes to serve you and other consumers better.
At Pureit, we treat each complaint on a priority. We continuously strive to achieve ‘zero’ complaints and all our resources are focused towards attaining that goal. We thank you for contributing in partnering with us to achieve our goal.
Our customer care executive Spoke to you on 8th January 2012 and resolved your issue. And we trust that the solution was satisfactory.
We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards
Pureit Team
At the outset we are grateful to you for writing to us with your experience. This will help us in improving our processes to serve you and other consumers better.
At Pureit, we treat each complaint on a priority. We continuously strive to achieve ‘zero’ complaints and all our resources are focused towards attaining that goal. We thank you for contributing in partnering with us to achieve our goal.
Our customer care executive Spoke to you on 8th January 2012 and resolved your issue. And we trust that the solution was satisfactory.
We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards
Pureit Team
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Hindustan Unilever — Defective Brand New Piece
I bought a HUL Pureit M05 IWPS Blue on 19th July 2010. vide Invoice No.IS10/[protected], Internal ID 24482435, Cust ID [protected]As per the instructions given by sales executive, the water to be replaced twice before use. we paid full cost of it in cash.The executive himself filled water in the tank. As soon as he left, we noticed that there was water leakage. We immediately informed him on phone and he came back, checked it out, did something with it and left. The leakage problem continued..we called him back the next day early morning and said that the problem has continued. After talking to various people from HUL Pureit, we are not told that, its a manufacturing defect and washer is not installed inside. Since we have not yet used a drop of water from it, we requested for a replacement. We are requesting it for last 36 hours and they are insisting for repairing.
Why SHALL WE GET A BRAND NEW PIECE REPAIRED FOR WHICH WE HAVE PAID FULL AMOUNT ON DELIVERY IN CASH?