[Resolved]  Hindustan Unilever Pure It — No Service available

Though I have made number of complaints, nobody is
in a position to help me. My filter is not working and
it needs service only. Is there anybody to help me.

I Purchased water Purifier from Hindustan Unilever few months back, My customer ID is [protected]. My Germ kill bettery is expired and i am send a change request to customer care (complement No-09KOL[protected])at last two week ago. Everytime I call them the response I get is their executive will be at home before next day evening. They keep on promising the same on each call but you will find all these promises are only over phone.

Their service is one of the worst I have ever found. This product is not recommandable to any, only of their worse service. They will be at home the very next day if you have to buy this product, but buy only if you can purchase new water purifier from them in every two months.

We Purchased water Purifier from Hindustan Unilever on 17.04.08, My customer ID is [protected]. My Germ kill bettery is expired and i am send a change request to customer care at last three weeks ago. Everytime I call them the response I get is their executive will be at home before next 2 day evening. They keep on promising the same on each call but you will find all these promises are only over phone.

MOST WORST SERVICE, DELAY SERVICE AND THE ROUGH BEHAIVIOUR OF THEIR REPRESENTATIVE.

Hindustan Unilever Pure It — No service at all

I bought the pure it purifier 15 days ago, I had some problem in filter so I called helpline and its local centre in dehradun also named Parth agency, seemadwar, but no person comes after many complaints. So no after sales service of such a big name.

Hindustan Unilever Pure It — no service

hello sir/ madam..

its Navtej Singh from mullanpur disstt ludhiana punjab .i bought your product pure it from Amar Singh & sons mullanpur ludhiana punjab today means on 14 august 2009. but unfortunately i didn`t got any service man from that Amar Singh & sons.. i cant understand the booklet provided by you.. i need a serviceman & i got nill response from them... kindly provide me a serviceman who can tell me about your product`s features.. i shall be highly thankful to you for this..


Nvatej Singh

Hello
I have book the Complients for Bettery Kit replacement before one week. But i did not get any call or Excutive visit from your side.

If possible make it today otherwise cancell the order. I am going to distroy the Purifier and looking for other Option.

I want the Esclation Matrics for your services.

Sanjeev Rana
[protected]

I am absolutely agree with the comment of Mr. Rijish. I purchased one Pure it on 13.08.2009 for my relative and presented it . Representitive told that I would receive INVOICE on next day as I paid full amount of the machine.I made a complain in customer helpline ( [protected], Kolkata) after 2 - 3 days . They told that invoice will reach to the adress of my relative on very next day. After that I requested Nos. of times but response is same as of Mr. Rijish . On 27.08. 09 morning I was assured that it will reach within 24 hrs. Tonight at 7 P.M. again I made a call at Customer care and it was assured that it would reach within one hour. Result ???...

Dear sir,

My mobile no: [protected] has registere the complaint for the battery changed on 12th Aug 09
after many calls to ur 24 hrs service center and the equipment got serviced on 31st Aug 09 after 18 days of continuos chasing. On 31st Aug executive came and service (untrained) the same and create the leakage problem. So current situation is "The pureit is not under working condition".

No body is bother even after continuous follow up.

So kindly requesting the concern person to look after the complaint on top priority

Thanking you

Regards

Sharda Mishra
[protected]

hi i am jayant singh panwar- system manger post office city bulandshahr (U.P) pls sent me helpline no shopper phone no

Dear MR. Jayanta Chowdhury,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Pure It — No service available

After complains being launched in the given Call centre vide complain booking no.10GHY[protected], no service is recieved yet and the machine is yet to be working.

Hindustan Unilever — No service

I have a problem with the Pure it water purifier that the water was not moving into the middle chamber.
I have lodged a complaint and then the water expert came and said the problem is with the carbon filter and needs to be cleaned for which he needs a mesh.

Till now there is no sign of him.It's been more than two weeks that we are drinking packaged drinking water from outside.

The customer service in Hyderbad is just pathetic.This is not the first time.
Several times the problem is addressed only after repeated call and complaints.

It is absolutely riduculous for a company as reputed as Hidustan Unilever to provide this kind of service to its customer.

My customer complaint numbers

2040314
C[protected]
C[protected]
etc...

Dear Mr. Mahender Nath,

This is in continuation to our conversation and the concerns mentioned in your blog dated 16th Apr 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you

Our Service personnel had visited you on 20th Apr 2010 and had resolved your concern & trust the action taken had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team

PUREIT (HINDUSTAN UNILEVER) — No Service

I have complained for changing the Germ_kill Battery of Pureit(Water Purifier) as on 21-may-10. but upto now (i.e. 29-may-10) they have not given service.Whenever I call them they always say next day or in same day evening but never come.

complain no. C[protected]may-10.
C[protected] 28-may-10
C[protected]may-10..

Customer Name: Manish Kumar
Customer ID:[protected]
Product Name:Pureit Water Purifier.
Contact No.: [protected]

Hindustan Unilever - Pureit — No Service

Hi,

This company is selling one very good product Pure-it through its distribution chain throughout india.
But what a aftersales service. Once that Germkill kit which is responsible for puring the water gets over after filtering few liters, then you life is over. This 2000 Rs product is waste after it. Reason is, even if you try your best to get Germkill kit from these HUL they do not respond.

I try to call them so many time for almost every day till two weeks but only thing I got in return is assurance that you will receive your replacement tomorrow. This is experienced from all the three machines I purchased at three place.

I registered a complaint with them online and you know what, first I got a SMS that my complaint is registered and second message I got it got resolved. Like whole System is lie.

Regards,
Amit
Do not by PURE-IT this product is fake. No use after its kit is over.

Thanks for the reply.

Check my complaint no. C[protected] with name Amit Kumar Tyagi.

I still have to receive any call/response/germkill kit.

And the response you have posted, I already got this response each time I contacted Pure-it customer care.



Regards,
Amit