[Resolved]  Hindustan Unilever/ Pure It — Poor customer service

Dear Sir,
My ID. No. [protected].I had ordered many times for a battery replacement for the purit water filter last two months and till date I have not received any replacement. I have been calling the helpline and I get the assurance of it being delivered, but?? I am really sorry to say that the service is one of the worst and 3rd rated, people handling the service don’t know how to talk nor they know what customer service is.
If you cannot deliver the battery timely, what is the point in having the water filter?

One time your executive have called me and given me a time frame / delivery date, but they have not completed his promises till time

I will ensure that none of my friends nor will my relatives buy this product.

Pure it price is a small price for HLL, but it is hard earned money for the customers.

Hope you will look in to this and ensure you do not take customers for ride.

regards
Mahendra Singh
Jeena Bhawan
Dhan mill - Transport link Road
Talli Haldwani Nainital-263139 {UA )
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Aug 13, 2020
Complaint marked as Resolved 
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Hindustan Unilever / Pure it — Poor service

I had ordered many times for a battery replacement for the purit water filter last two months and till date Dear Sir,
My ID. No. [protected]. I have not received any replacement. I have been calling the helpline and I get the assurance of it being delivered, but?? I am really sorry to say that the service is one of the worst and 3rd rated, people handling the service don’t know how to talk nor they know what customer service is.
If you cannot deliver the battery timely, what is the point in having the water filter?

One time your executive have called me and given me a time frame / delivery date, but they have not completed his promises till time

I will ensure that none of my friends nor will my relatives buy this product.

Pure it price is a small price for HLL, but it is hard earned money for the customers.

Hope you will look in to this and ensure you do not take customers for ride.

regards
Mahendra Singh
Jeena Bhawan
Dhan mill - Transport link Road
Talli Haldwani Nainital-263139 {UA )
Ph.[protected], [protected]

hindustan unileverpure it — bad service of hindustan unilever

The company not giving any service after purchase pure it. We calling on helpline no. but no response we have purchase it

Hindustan Unilever Pure It — poor service

I'VE REGISTERED COMPLAINT MANY TIMES WITH CUSTOMER CARE, MANY TIMES THEY TOLD US THAT SYSTEM IS NOT WORKING SOMETIMES THEY TOLD US THAT YOUR DETAILS ARE NOT SHOWING AND THEY PUT US ON HOLD FOR APPROX 10-15 MINUTES BUT ANYHOW AFTER CALLING APPROX 15 TIMES I'M ABLE TO REGISTERED MY COMPLAINT FOR BATTERY CHANGE MY COMPLAINT NO. IS C[protected]. BUT AFTER MANY DAYS, NO CALLS RECEIVED FROM COMPANY THE SAME PROBLEM I'VE FACE DURING LAST TIME OF BATTERY CHANGE.

PLEASE DO THE NEEDFUL

SUNIL GUPTA

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    PureIT / Hindustan Unilever Phone
    +91 92 3050 0500 [PureIt]
    +91 92 4310 0100 [PureIt]
    +91 92 2320 0200 [PureIT]
    PureIT / Hindustan Unilever Address
    Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
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