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[Resolved]  Hindustan Unilever Pure It — replacement of GKB

Dear Sir,
My customer id is [protected]. After seeing your advertisement on TV, I purchased Pureit water purifier through your AP call centre on 09-06-09. The product was delivered to me within two days of booking. I was happy using it, till Germkill Battery Kit life expired. I booked Germkill Battery Kit booking no. 052897 on 18-10-09, again no. 637930 on 21-10-09, and again no. 645023 on 23-10-09, but GKB has not been delivered to me. On enquiring fourth time I was told that my area is beyond the municipal limits of the jurisdiction of any authorized dealer. Now my question is:-
1. For delivering the product you don’t have any municipal limits.
2. Why was I not informed at the time of delivering the product that you will not be supplying GKB for replacement at same place?
3. Why was my order for GKB booked for three times and not delivered?
4. A company like yours can not shade the responsibility of after sell service.
5. Lastly, please do get my GKB replaced or suggest me how use this Dabba as a show piece.
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Complaint marked as Resolved Jan 1, 1970
Verified Support
PureIT / Hindustan Unilever Customer Care's response Jul 28, 2010
Dear Mr. Harish,

This is in continuation to our conversation and the concerns mentioned in your blog dated 22nd Jul 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 26th Jul 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team
Complaint comments  13 CommentsShareTweet

Comments

Hindustan Unilever Pure It — GKB replacement

Dear Sir,I have order one GKB n dt 25/09/09 on my delivery address # 166,First Floor,Phase 6,Mohali,Punjab,but after several of reminder i dont get battery till date. Shall i know the reason for delay of delivery of GKB.i am waiting for your earlier reply.
Dear Sir, I have order one GKB n dt 25/09/09 on my delivery address # 166, First Floor, Phase 6, Mohali, Punjab, but after several of reminder i dont get battery till date. Shall i know the reason for delay of delivery of GKB.i am waiting for your earlier reply.my contact number is [protected].
Dear Mr. Cp Naithani,

This is in continuation to our conversation and the concerns mentioned in your blog dated 29th Oct 2009 regarding your Pureit.

It was my privilege to speak to you.

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 31th Oct replaced the GKB & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team
Dear Mr. Narinder Chauhan,

This is in reference to your blog posted on https://www.consumercomplaints.in site regarding your concern GKB Dilevery.

We would like to thank you for taking the time and effort to reach us and provide valuable feedback on our product and services.

We would apologies for the inconvenience caused to you.

Our personnel visited you and had resolved your concern & trust the action taken had been done up to your satisfaction.

We would also request you to confirm me regarding the resolution of your concern.

You are most welcome to login into www.pureitwater.com and provide your feedback with respect to our service.

Rest assured of continued support always.

Regards,
Pureit Team.
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dear sir
i am a pureit coustmor i have not satisfied hul service .

Hindustan Unilever Pure It — change of GKB

SIR, i am harish kumar actually i have ordered my product hindustan unilever pure it GKB since 20 days order no.-S10/DL[protected] on 03-07-10 my complaint no.C[protected] on 12-07-10 and again my complaint no.C[protected] on 15-07-10 i want to replace it quikly many time i book my order but no any single feedback from your side i booke my order 20 days before now what happen due to this late service my family drink unfiltered water from last 20 days.
my mobile no. [protected]
batter back is very poor. i purchased 2500 lts batery back was very poor
i purchased germikill bateery kit for 2500 ltr but life period was very short. it was blank after 1500 ltr
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I have logged a complain dated 23 Oct 2010 to yr excutive Mr. Mukesh Patel, But he was not visited to my home for sollution . My CUSTOMER ID IS [protected], This complain regarding GKB, I have buy new germikit at 28may2010 of 2250 ltrs. Within a 5month its showing red.We are TWO members family. Please kindly replace the GKB as soon as early possible, so that we protect with bactarial water.
Kindly send reply & Complain No. soon to my email id : [protected]@live.com. or my residantial address :
I am not satisfy with ur executive services for satisfactory reply. AND ALSO UR HELPLINE NOS. [protected] OR [protected] ARE NOT CONNECT VERY VERY TRIALS FOR LONG TIMES {AS THE NO. IS NOT TOLLFREE, I MUST PAY VERY BIG TEL. BILL}.
Thanks,
-GUNVAT MODI from MEHSANA (GUJARAT)
Remainder 2
Pl. Reply very soon at Mo. [protected] or Email Add

-GUNVANT MODI from MEHSANA (GUJARAT)
NO REPLY FOR ' G K B ' - My Mob. # [protected].
This no[protected] &[protected] are V...ery ( 101-time ) roung,

Pl...I AM TOMUCH FEELING FOR IT 'S...NO THANKS - ????????
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PL. VERY QWICK STOPPED ANY JOB IN - H U L - FOR " PURE IT WATER PURIFIRE.

BARODA - 2.

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