[Resolved]  Hindustan Unilever Pure It — customer care not responding to complaint for past 20 days

Pure - it — not respond to Customer Service

sir/madam my name is arun i will Request for battery change Have been requesting for changing the battery in the Pure - it water filter on 19/08/2008 to your Customer care Service help line But the person doesnot come i can not use your pure-it i dont like your service what i do plz send your reply ...

thanking you G.ARUN[protected]

I totally agree with the above complain the same thing is happening with my family as well.For last one month at least 20 nos of calls i had made to request them to come and change the battery kit, every time i am being told the tomorrow it will be replaced.But this tomorrow never comes for last 1 month.This can be rated as one of the worst service i am facing in recent times.

My customer no is [protected].

I am also facing the same problem with Pureit. I have been requesting for the battery kit replacement for the past one month. I made many phone calls to Customer care of Pureit. Everytime they tell sorry for not supplying the kit and they want 48 hours for replacement. It has been very bad experience for me sofar. If Pureit can not supply the battery kits to the customers, they should tell clearly that they can not supply.

Pure - it — Battery lapsed in 3 months and no response from ther customer care

I had purchased 01 unit of Pure it water filter from Suyog Enterprises,Laketown,Kolkata.The sales representative was Amit Deb vide their invoice no.IS09/1964-649 dt 16.6.09.On delivering the unit and installing the same,and learning about our consumption of water,he informed us that the battery would last for about 8-10 months.But to my utter dismay,the battery lapsed much earlier.On 2nd October,I found that the battery had already lapsed.Upon complaining at their helpline,I was told that someone from their end would visit my house within 3 days and check as to why the battery lapsed so early.But nobody turned up till end of day 5th October.I again called up the helpline no. and spoke to one Mr.Kaushik,who again gave me a timeline of 2 days.Further more,he asks me the location of the filter in my house.Upon informing that it was installed in the kitchen,he says that it should not be installed in the kitchen and should have been kept either in the bedroom or any other place but no the kitchen.I wonder,if a water filter is a device to be kept in the bedroom!!!

I now deeply regret my decision of having purchased this unit hen nobody from the manufacturer's end is able to provide proper guidance/after sales service.I had tried calling the Amit Deb(sales representative) but he too is not responding.

Seek your help in getting this resolved.

Regards,

Sourabh Choudhary

Pure - it — Battery lapsed in 3 months and no response from the customer care

I had purchased 01 unit of Pure it water filter from Suyog Enterprises,Laketown,Kolkata.The sales representative was Amit Deb vide their invoice no.IS09/1964-649 dt 16.6.09.On delivering the unit and installing the same,and learning about our consumption of water,he informed us that the battery would last for about 8-10 months.But to my utter dismay,the battery lapsed much earlier.On 2nd October,I found that the battery had already lapsed.Upon complaining at their helpline,I was told that someone from their end would visit my house within 3 days and check as to why the battery lapsed so early.But nobody turned up till end of day 5th October.I again called up the helpline no. and spoke to one Mr.Kaushik,who again gave me a timeline of 2 days.Further more,he asks me the location of the filter in my house.Upon informing that it was installed in the kitchen,he says that it should not be installed in the kitchen and should have been kept either in the bedroom or any other place but no the kitchen.I wonder,if a water filter is a device to be kept in the bedroom!!!

I now deeply regret my decision of having purchased this unit hen nobody from the manufacturer's end is able to provide proper guidance/after sales service.I had tried calling the Amit Deb(sales representative) but he too is not responding.

Seek your help in getting this resolved.

Regards,

Sourabh Choudhary

I Agree.I am also from Kochi. The after sales service is very bad. In my case I have booked the battery kit on 3rd March and I have called 4-5 times to the helpline to get an update. I have even recieved SMS saying that your complaint has been resolved. Is there any way we can get the address of the local sales/service company so we can get the battery and replace by ourself.

I think this is one worst of worst customer support i ever had. They'll not respond to calls, if respond they lie.

Even for new sales.

When i called up on pure IT help line I got the worst customer treatment ever in my life.

When I asked "tum logo ko dhanda nehin karna hai" that said, nehin karna, dubara ph nehin karna, . 2 times he disconnectedthe ph.

The only good thing was, "Welcome to pure it helip line" nothing else. If this is how you treat your new customer then how you will give service after sales

m from the area of tarnaka in hyderabad...it's been like three months since we bought the Hindustan unilever product pure it...there has been a problem...water leaks out from the battery place...i have been complaining about this to the customer care people from the past month...and there has been no response whatsoever...if this is how customers are treated after the sales then why sell in the first place...it is so really frustrating...when i call up the help line number they say our that our technicians will get back to you in 48 hours and they'd call you before showing up...and the thing is...they NEVER show...they've got the worst customer care ever!!!

my customer order no s IS10/KCH[protected] this is the second request no. which was give 2 me 8 days before . For 1st request 1 waited nearly for a month . still how many request r u expecting ... i am in cochin so will see weather this complain will help me r not..

I called the customer care ( [protected] ) on 20th of this month to buy one Pure IT marvel also requested for a demo . They promised me to provide the service on next day that is on 21st . But till now no one attend my request . This is the worst service I got .