[Resolved] Hindustan Unilever Pure It — Complaints Never Addressed | |||
have bought Pure It sometimes back and within very short time it become a pain for me. I had booked a battery kit in 1st week of May. When the same was not supplied even after about 10 days I booked a complain and finally got a kit of 2250L on around 16/17th May. To my surprise the Kit which should have lasted at least 3-4 months was exhausted by 24th of June even though half of this period my entire family was out for holiday trip.So, I have booked a complain (C[protected]on 25th June and placed a fresh order (S10/DLI[protected]on the same day. I have got sweet reply during the process of the same and got very promising message that the problem will be attended within 48 Hrs and New kit will be supplied within 72 hours. When instead of sweet promises none of the above was resolved I had to lodge a further complain (C[protected] ON 1ST JULY. But, till now the matter has not been resolved. When I tried to lodge a complain through Company's website I found that the Complain page of the website is not working and showing the following error message Sys.WebForms.PageRequestManagerParserErrorException: The message received from the server could not be parsed. Common causes for this error are when the response is modified by calls to Response.Write(), response filters, HttpModules, or server trace is enabled. Details: Error parsing near '<table width="100%" '. While checking the net I have found the same complain against Pure It from all over India. It is nice to know from company's website that Hindustan Unilever got 6 consumer awards from CNBC instead of those waves of complaints (may be by not registering the same!!!!). If they do not have the capacity of give proper service why do they at all sale this product??? Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Jul 13, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr. Bhashakar, This is in continuation to our conversation and the concerns mentioned in your blog dated 03rd Jul 2010 regarding your Pureit I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services. I would once again apologies for the inconvenience caused to you. Our Service personnel had visited you on 05th Jul 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction. I would also request you to confirm regarding the resolution of your concern. You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com Rest assured of continued support always, With Best Regards Regards Pureit Team | |||
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63%
Complaints
1721
Pending
0
Resolved
1061
+91 92 3050 0500 [PureIt]
+91 92 4310 0100 [PureIt]
+91 92 2320 0200 [PureIT]
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
They have the worst after sales service for their product.
I got the battery (with larger one) replaced in the month of February. The person attending didn't even give a receipt for the purchase and said he would give it on the next day. He never turned up.
After running for 3 months the battery changed color from full white to full red overnight.
Even after complaining 3 times from the last 4 days no one has cared to turn up. We have to depend on mineral water. They promise that some one would come in 48 hrs to check and that complaint number will be sent on mobile as an sms. But none of the two happens.
Complainant
Sujoy
F-1116
C.R. Park
New Delhi -110019