[Resolved] Hindustan Unilever/ Pure It — No service to replace the kit and other parts

bcomicwaica

from Balasore, Odisha

Address:

Ernakulam, Kerala

I called the Hindustan Unilever PureIt toll free number for placing the order of germ kill kit and other damaged parts one week back and they send the message on my phone that the person will replace it in 72 hours. but till date nobody has turned up despite my calling again to the complaint section. It seems that rather than Hindustan Unilever, Government departments give better services. Now i m thinking that if they dont replace it i have to purchase some other water purifier but at least want other to know that never buy any product of Hindustan Unilever. Bigger the company, more hollow are the services. They talk big about one crore challange and other silly things. Just to catch fishes in net i suppose. Really disheartened with the services of this company.

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Complaint marked as Resolved

Verified Support

Jun 02, 2010

PureIT / Hindustan Unilever Customer Care's response Dear Mr.waica

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team