[Resolved] Hindustan Unilever Pure It — Thanks to pureit Marvella RO Service Back Up | |||
I yash agarwal pure it customer from Hyderabad bearing id no [protected] was amazed by the prompt service from technician of Pure it Marvella RO. Registered the call and within 2 hrs the technician from sun enterprises franchisee reported to doing installation. Pure it Marvella RO is very good purifier, available which works on electricity. I and my family like the capacity, which makes purified water always available. And last but not least it has advance alert system, which ensures water you drink is safe and it gives us the time to change it. With regards yash agrawal [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
I purchased HUL Pureit Marvella RO on 1st Dec 2012. In spite of it being a Sunday the concerned sales person made it to my premises to deliver the filter & collect the cash.
Little did I realize that this apparent good customer interaction was limited only till the period of the company receiving the cash!
When the unit was delivered to me on Sunday, I was told that someone from Pureit will come over on Monday to complete the installation.
However I had to make repeated calls to different Pureit representatives till Wednesday to ask if someone could come over to my place.
I did receive couple of calls from Pureit installation staff members who called me on Monday & Tuesday only to inform me that though they are in the same area they are too busy to make it to my house.
It was only after I called the customer care & lodged a complaint that my plea was taken seriously and a person was sent over to my place.
The person who came in to do the installation was not a trained member of Pureit staff. He was unable to communicate clearly in English or Kannada.
He was scared to get on the kitchen platform to install the unit at the designated spot above the kitchen sink. Instead he was arguing about fixing it right in the center of the kitchen wall.
He installed the unit with a broken part which caused the filter to leak. My parents were shocked to see the dismal state of work, to which he responded by saying that he will come in again the next day, charge 500 INR to mend the broken part.
It has been more than 2 weeks since this incident but I do not see any response from the company.
We have been purchasing water cans, manually transporting them home in spite of having purchased this product.
I had called the customer care to register my complaint regarding the pathetic service provided to me. I was told I will be sent the complaint number on my mobile, instead I was sent an sms claiming that the complaint had already been addressed. (C[protected] I am shocked to see such treacherous behavior from a reputed company.
Little did I realize that this apparent good customer interaction was limited only till the period of the company receiving the cash!
When the unit was delivered to me on Sunday, I was told that someone from Pureit will come over on Monday to complete the installation.
However I had to make repeated calls to different Pureit representatives till Wednesday to ask if someone could come over to my place.
I did receive couple of calls from Pureit installation staff members who called me on Monday & Tuesday only to inform me that though they are in the same area they are too busy to make it to my house.
It was only after I called the customer care & lodged a complaint that my plea was taken seriously and a person was sent over to my place.
The person who came in to do the installation was not a trained member of Pureit staff. He was unable to communicate clearly in English or Kannada.
He was scared to get on the kitchen platform to install the unit at the designated spot above the kitchen sink. Instead he was arguing about fixing it right in the center of the kitchen wall.
He installed the unit with a broken part which caused the filter to leak. My parents were shocked to see the dismal state of work, to which he responded by saying that he will come in again the next day, charge 500 INR to mend the broken part.
It has been more than 2 weeks since this incident but I do not see any response from the company.
We have been purchasing water cans, manually transporting them home in spite of having purchased this product.
I had called the customer care to register my complaint regarding the pathetic service provided to me. I was told I will be sent the complaint number on my mobile, instead I was sent an sms claiming that the complaint had already been addressed. (C[protected] I am shocked to see such treacherous behavior from a reputed company.
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+91 92 3050 0500 [PureIt]
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Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
Thank you for taking the time and effort to reach us and provided valuable feedback on our product and services. You are our esteemed customer and we appreciate your invaluable feedback. We are looking to grow our family and a testimony like this gets us going on our goal of protecting lives.
We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar
Manager-Consumer Communication & Analytics
HUL-Pureit