[Resolved]  Hindustan Unilever Pure It — faulty product

Pureit water prifier HLL product — Faulty machine

Sampada Santosh Bhandarkar.
Queens Park,
Parnaka
Vasai 401202
Ph [protected]
[protected]
[protected]
Date 22/01/2010
Dear sir,
Sub: Failure of your
Ref: Customer ID RPMO[protected]

With reference to the above I would like to bring to your notice that I have purchased pureit in the month of february .Wth in a month there was a silver line formed in a lower chamber which was complained on your helpline number ,The representative who attended the complaint neglected the issue saying it was due to temperature problem.
On October 14th the Germkill Life Indicator which showed red . I called up at your helpline number for the replacement of the kit . The executive who had came recommended me that it will last for few more days and see that the indicator turns fully red and there is no need to worry as the water automatically stops after off the supply of Pureit water, causing purifier to overflow from the front. This ensures no member of your family accidenlty consumes water that may no longer be safe for drinking. With the assuarance of the executive I was tense free and waited for the same till date the indicator is the same but there was salt crystals and the germs accumulated in the lower chamber . I spoke to the senior executive Mr Narshima but there was unsatisfactory feedback from him.
I request your goodself that I had received the faulty pureit from the date I purchased which was not accepted by your representative .
Till date the purification process is not working and there is no answer except to change the kit .
I hope you take my complaint seriously and get it replaced at the earliest to avoid any legal hassle.
Thanking you

Dear Sir/Madam,

Greetings from pureit

First of all, we would want to thank you for taking the time and effort to reach us.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to reply to this mail or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured of continued support always.

Regards
Pureit Team

HLL PURE IT WATER FILTER WHICH GIVES BATTERY AND AS PER
THERE SPEC IT WORK BUT PRODUCT FROM SAVE COMPANY
AS RS 350 FOR 1500 LTS ITS WORK APROX 8-9 MONTHS
AND RS 510 FOR 220 LTS WORKS FOR ONLY 5 MONTHS
ALL CONDITIONS ARE SAME WHY THEY ARE CHEATING IN BATTERY
AND I HAVE LOST TWO TIMES APPR RS 1100/-
AND AFTER COMPLAINT SEVERAL TIMES NO PROPER ANSWER
PLEASE NOTE MY OTHER EXP TO CALL WAS RS 200/- AND
ALSO DISTURB MY MIND PEACE ...
I HAVE RECOMENDED PUREIT MORE THAN 20+ FRIENDS AND RELATIVES
COMPANY IS NOT PROPERLY LOOKING SO I MUST GATE PROPER
SERVICE AND MY LOSS AS REFUND