[Resolved] Hindustan Unilever Pure It — Non supply of battery | |||
I bought a Hindustan unilever water purifier Pure It Last six months back, Its battery which is the main spare parts for this unit goes off,and I am repeatlly complaing for this part ready to pay the charges of this part, but all in vain, because the company not supplying from last one week I am complaining for this. what is the use of this kind of product. Who will be responsible if anybody in my house goes ill due to drinking non filtered water, because in our area water is coming so dirty you can't even smell it without filtering it. Thanks Sushil Kumar Rampal 27/61,Jwala nagar,Shahdara Delhi-110032 [protected] Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Jun 10, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr.Sushil Kumar Rampal, This is in continuation to our conversation and the concerns mentioned in your blog dated 01St Jun 2010 regarding your Pureit I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services. I would once again apologies for the inconvenience caused to you. Our Service personnel had visited you on 10th Jun 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction. I would also request you to confirm regarding the resolution of your concern. You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com Rest assured of continued support always, With Best Regards Regards Pureit Team | |||
 3 Comments | |||
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I called the customer care ( [protected] ) on 20th of this month ( JAN ) to buy one Pure IT marvel also requested for a demo . They promised me to provide the service on next day that is on 21st . But till now (24th JAN ) no one attend my request . This is the worst service I got . I called them repeatedly for almost 6 times but no improvement of the service . I don't know what is the company policy when they are promising in public that they will provide the service within next working day but in reality the process is just reverse .
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+91 92 3050 0500 [PureIt]
+91 92 4310 0100 [PureIt]
+91 92 2320 0200 [PureIT]
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
This is hereby to file a complaint that I booked a germ kill battery by no.510/LKO[protected] dated 6-6-10.
My I.D no. is [protected] AJAY SHUKLA. But no response for the delievery has been made yet. This sorry state of your service has cause us much inconvinence and mental agony.
I thereby request you to take strict actions against guilty.
AJAY SHUKLA
A-234 INDIRA NAGAR
LUCKNOW.
[protected], [protected]
dated- 1062010