Immediate Replacement of Pureit Water Filter purchased on 10/02/2011
Customer Id [protected]
The device has been malfunctioning since day 1. I had to lodge a complaint on day 4 of my purchase and from then on a visit by your service executive has been a regular affair (the complete list is given below).
On their each visit they do something which rectifies the problem, but for a short duration. Then again there is a problem, I lodge a complaint and but the device has never functioned smoothly for a sustainable amount of time. We are only two members in the family and so it is never overused. The device is operated only by me and is at the same place as when it was installed. Then what is the problem
All this only surmises to one thing the device itself is defective or faulty and needs immediate replacement.
Please see the list below,
10/02/[protected][protected] Purchase of Pureit with full payment- customer id [protected]
15/02/[protected][protected] Technician attended to rectify some part
14/05/[protected][protected] Complaint lodged, no. C[protected]
15/05 - 18/[protected]------ No response
18/05/[protected][protected] Complaint reminder
19/05/[protected][protected] Visit by Serviceman- nothing repaired
21/05/[protected][protected] Battery replaced
09/06/[protected][protected] Complaint lodged
10/06/[protected][protected] Serviceman attended
24/06/[protected][protected] Complaint lodged
25/06 - 28/[protected]------ No response
In the process I have also spent money in such a short time of its purchase which is beyond my expectation of buying a product of a renowned brand.
I am a senior citizen retired from service and the anxiety caused by this product of yours is really affecting my health and peace of mind. In fact I am so upset with your product and service that I am considering to discourage many others in my area who are planning to buy Pureit. After all I cannot let them also suffer the same way as I am.
Hoping that my words will not fall on deaf ears and witnessing a service of high quality in keeping with the high brand.
Thanks,
Niranjan Atarthy
Mob. No. [protected]
Was this information helpful?
This is in response to your earlier mail regarding the concern you are facing with Pureit.
We would like to thank you once again for taking the time and effort to reach us.
We would once again apologies for the inconvenience caused to you.
Our Service person had visited your place and rectified the concern, trust it has been done upto your satisfaction.
We would also request you to confirm us regarding the resolution of your concern.
You are most welcome to write back to us for any further queries or feedback regarding our services or call up the helpline @[protected]
Rest assured of continued support always.
Regards
Pureit Team