[Resolved] Hindustan Unilever Pureit — non response of request for service | |
I have had the misfortune of purchasing a Pureit water purifier marketed by Hindustan Unilever Ltd., in October 2008. Right from installation, there was water leakage from the sides of the purifier. The salesman assured that this would cease after a few refills. But, this leakage has been continuing. Our usage per day would come to hardly 5 litres per day. As per the company assurance, the battery kit should last for 1500 litres. But in our case, the battery kit started showing red by end February 2009, after hardly 700 litres. I lodged a request for new battery kit on their kerala helpline no. [protected] on 28th February and despite 7-8 reminders, no response from them till today, 19th March, i.e, after 21 days.My consumer ID is [protected]. I have a request for all those intending to buy this product: PLEASE DO NOT BUY, ELSE YOUR HARD EARNED MONEY WILL GO "PURE -_ _ IT" RETHEESH B, TRIVANDRUM Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
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+91 92 3050 0500 [PureIt]
+91 92 4310 0100 [PureIt]
+91 92 2320 0200 [PureIT]
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
This is with reference to your comment on this website and the concern you have with the functioning of Pureit.
As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there. Unfortunately, we have been unable to address the concern.
At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.
We are keen to have your concern addressed immediately so that you are able to use Pureit, but we are not able to contact you through the details which you have provided on this website.
Hence would request you to provide your contact details and a convenient time so that we can speak to you.
You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details.
Rest assured for continued support always.
Regards
Pureit Team