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Hindustan Unilever - Pureit — Pureit - Defective Battery Kit
Dear Sir,I bought Pureit almost two years back, on the premise that it's from one of the largest brands in India - Hindustan Unilever. But alas! was joys were shortlived and my image of the company shattered shattered completely. Not only to me, but all my relatives and friends are aware of this PATHETIC services.
The second battery kit was ordered and reached only after multiple sms, email and calls...so many that i lost the count. I was happy that my daily routine of religiously calling pureit helpline.......
But not all problem get rid so easily in life and so did the problem with pureit. The batery became defective in around 2 months, when the website claimed this to last 8 months. Again started series of requests, complaints and result was same...everyone was sorry for the inconvenience to me and family, but nobody could help me. they took verbal complaints, written complaints, mails etc but all in vain.
I am still waiting for that auspicious day when pureit expert will come and install battery.
Regards,
Rahul Seth
Dear Sagar Raj,
This is in response to your mail dated 25th Oct '10 regarding your concern on servicing your GKB order request..
We would like to thank you once again for taking the time and effort to reach us and provide valuable feedback on our product and services .
We would once again apologies for the inconvenience caused to you.
Our Service person had visited you on 25th Oct '10 & replaced the GKB & trust the replacement had been done upto your satisfaction.
I would also request you to confirm me regarding the resolution of your concern.
You are most welcome to write back to me for any further queries or feedback regarding our services or call up the helpline @[protected]
Rest assured of continued support always,
With Best Regards
Regards
Pureit Team
This is in response to your mail dated 25th Oct '10 regarding your concern on servicing your GKB order request..
We would like to thank you once again for taking the time and effort to reach us and provide valuable feedback on our product and services .
We would once again apologies for the inconvenience caused to you.
Our Service person had visited you on 25th Oct '10 & replaced the GKB & trust the replacement had been done upto your satisfaction.
I would also request you to confirm me regarding the resolution of your concern.
You are most welcome to write back to me for any further queries or feedback regarding our services or call up the helpline @[protected]
Rest assured of continued support always,
With Best Regards
Regards
Pureit Team
Thankfully the issue was adressed. However, you have written...
"Our Service person had visited you on 25th Oct '10 & replaced the GKB & trust the replacement had been done upto your satisfaction."
I would like to point out that it is factually incorrect. The GKB was replaced on 26th October 10 and not on 25th as is mentioned by you.
And I would like to point out that it was only because I had to raise the issue on this forum. I feel that if it had been left to you, you would probably never have replace the kit. Anyways a reason for the delay would be appreciated.
Sagar
[protected]
"Our Service person had visited you on 25th Oct '10 & replaced the GKB & trust the replacement had been done upto your satisfaction."
I would like to point out that it is factually incorrect. The GKB was replaced on 26th October 10 and not on 25th as is mentioned by you.
And I would like to point out that it was only because I had to raise the issue on this forum. I feel that if it had been left to you, you would probably never have replace the kit. Anyways a reason for the delay would be appreciated.
Sagar
[protected]
Hindustan Unilever - Pureit — No Toll Free Number as promised
My Customer Id - [protected]Pureit - Water Purifier from HUL
The company has discontinued its toll free number and has given new number which is chargeable as STD numbers. A lot of enquiry is made by executive while booking Battery of water filter and inceases customer's phone bill.
Company should install toll free number immediately and pay / adjust phone bills.
Prem Gupta
Bhopal
63%
Complaints
1721
Pending
0
Resolved
1061
+91 92 3050 0500 [PureIt]
+91 92 4310 0100 [PureIt]
+91 92 2320 0200 [PureIT]
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
Hindustan Unilever - Pureit — Defective Battery Kit
I am Rajendra Verma (Cell No. [protected]) bought the system about a year back. Of late purchased a new battery kit (replacement) worth Rs. 510.00 about 4-5 days back and since replacement we have been getting the bitter taste of water. We have two systems being used in the same premises and the taste quality of another system seems to be perfectly OK.Lodged first complaint on 19th Sept. and making follow-up calls twice or thrice daily for the replacement of the faulty kit but all my attempts are falling on dumb ears. As usual, everytime some new person picks up the phone and buys one day time with the committment of giving resolution but nothing has been done so far.
Water, being a vital compound for life and an important requirement of our body, I am afraid if my battery is not replaced immediately, may cause a life threat to my family members.
This is my last mail with the hope that my problem would be resolved.