[Resolved]  Hindustan Unilever/ Pureit — Lack of Support

Hindustan Unilever/ Pureit — Request for change of battery requested on 17th of April. 4 days have passed. Company does not respond.

Request for change of battery requested on 17th of April. 4 days have passed. Company does not respond.

Dear Miss.Jyoti Prakash,

This is in continuation to our conversation and the concerns mentioned in your blog dated 20th Apr 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 22nd Apr 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team

if this really true then I would request "Jyoti Prakash" to give a goodwill feedback comment here... otherwise the picture for a particular company gets changed...

Thank you...

Hindustan Unilever/ Pureit — No supply of GBK/ Nonsense Customer Care/ Asking Service charge for replacement of battery

On 17th of may I have ordered battery kit through the company's helpline no. And the person other side told me that it will be delivered within one working day...immeidately I have received a Sms from the company that battery kit will be delivered within 72 Hrs(I thought may be company's one working day is of 72 hrs), I have waited for 3 days nobady has deliveredthen I again phoned at their helpline no. a lady other side told no need to complaint somebody will deliver the kit within 1 day because if you complain it'll take another 2 days...after waiting other 2 days when no body came to me then I have compalined on the company's helpline no.then received Sms from company that somebody will attend the complaint within 48 hrs...nobady came to me and nobody deliver the battery to me but a Sms again received from company that "your complain has been attended if you are satisfied with our service type 1 or not satisfied type0 and reply to us" I was very much disappointed with this and again complained on their no. as this is the only way I can do because Battery is not available in market one has to depend on the company for the battery. Again and again i have ordered and complaint regarding the same in the company's helpline they feel sorry and nothing they done. Finally I have sent a mail on the ID given in the website of the company a phone from Pune executive regarding the delivery of the battery I told him my problem then he has called his counterpart in Delhi then again a person from Pureit delivery boy called me and asked more than the price of the battery kit, what else I have to give extra buck to him because he was not willing to give the battery on the actual price and threatened me to not deliver the battery. Because without battery the system is just a Pot.

It is requested with you that What can I do in such conditions where after sales service is zero from company's side. I have stated you what has happen was very disappointing to me as in the advertisement they offer Rs.1 crore challenge regularly.