Hindustan Unilever Pureit — Jerm kit is not replaced despite repeated calls

Address:

Karnataka

I have bought a pureit water purifier unit (Serial number - MSM[protected])from the above company. This water purifier has a Germ kill kit which need to be replaced as and when it is over. The one and only process for replacement as per the company is to call up the customer care and order a replacement. And company promised to replace it within 48 hours any where in India.

I bought the unit from Bangalore and relocated to Mangalore and live in center of Mangalore. I have made request to replace the Germ kit on 5th of march and the company closed my case without attending my complaint or even without even calling me up once. Again I called up and again they closed the case without attending. This way I have called up more than 15 time the company doesn’t have the details of my calls on 5th. I have the message received from them on 5th of April.

I need this Germ kit at the earliest because this cannot be bought from outside and has to be given by the company itself. This has brought number of problems to my day to day life