[Resolved]  Hindustan Unilever Pureit Marvella — Product Not working

Address:Chennai, Tamil Nadu

I am using HUL Pureit Marvella RO (Cost Rs 12,999) since October 06 - 2012, After Purchasing this product, 10days later I got a problem with the product, As the Water flow was very slow, it took 28 hours to fill the seven liter tank, I have complained to customer support, But till now the problem is not solved, The service persons came for service around 7 times and they checked it, But they did not solve the problem yet, He said to put extra boost motor (Cost Rs 1500) for Water pressure, We accepted for that and we paid for the Boost pump also, but the problem is not solved after we have placed the boost pump, Barely we used the product for around 10 days only We have decided to ask Replacement or Cash back, But they are not accepting for Product replacement or Cash back, Even though they solve the problem in near future we will not be happy with that, because we paid for New product, but within 10days they have changed a lot of parts inside the product without reason, we are not satisfied with that. So, we need the solution for this... Kindly help us sir. My contact number is [protected].
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Aug 13, 2020
Complaint marked as Resolved 
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HUL — PUREIT NOT WORKING

My Pure It Not working from Last 12 days

After vigorous follow up with customer service centre I have not received any response to my complaint.
Every time I call either I get the response "within 3 days problem will be resolved" or "Sorry" whereas its been more than 10 days I complain with customer care(less).

I humbly request either take back your productand pay me back my money and Allow me to say "sorry" to u that u r the Wrong choice i made or Solve my problem.

Complaint No. C[protected], C[protected] & C[protected]
Date from 2 Nov'2011 to 12 Nov 2011
Dear Sir/Madam,

This is in response to your mail regarding Pureit.

We would like to thank you once again for taking the time and effort to reach us.

We would once again apologies for the inconvenience caused to you.

Our Service personnel had visited your place & rectified the concern trust it has been done upto your satisfaction.

We would also request you to confirm us regarding the resolution of your concern.

You are most welcome to write back to us for any further queries or feedback regarding our services or call up the helpline @[protected] or[protected]

Rest assured of continued support always,

Regards
Pureit Team
Dear Sir,
Thank you for taking the time and effort to reach us on your concern. On behalf of Pureit team we express regret for the inconvenience caused from our end in resolving your issue. We are in a receipt of your concern and are keen to get your issue resolved on top priority.
Regards,
Resha Parkar
Manager-Consumer Communication & Analytics
Hi,

The problem is resolved, the water Pureit is working fine now. Senior service man came and resolved it.

Thank you
Dear Sir,
This is in continuation to concern mentioned in your blog regarding your Pureit. We would like to thank you once again for taking the time and effort to reach us. Our customer care executive visited your place on 12th December and resolved your issue. And we trust that the solution was satisfactory. We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar
Manager-Consumer Communication & Analytics

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