[Resolved] Hindustan Unilever-Pureit — Battery expiry within a month of replacement | |||
Hi, I am Sandipan Baksi from Navi-Mumbai, Vashi. I got my Pureit (Cust ID: [protected]) Battery replaced on 15th May 2010 and was told that the battery will expire on a usage of 1500 Litres. It has been only around a month from that date and the battery has stopped functioning. I want to emphasize that I stay here with my elder brother and it is impossible that we have exhausted 1500 Litres in such a time span. When I am trying to raise a complaint, the technician is giving excuses that its because of the hot weather here and the Project Lead (Vashi Region) is avoiding calls (The phone is being picked by some family members who are giving lame excuses, like he is playing football). Request you for an immediate battery replacement as this is unacceptable from a company of such repute. Kindly guide on how to proceed for the same. Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Jul 01, 2010 PureIT / Hindustan Unilever Customer Care's response Dear Mr.sandipanbaksi, This is in continuation to our conversation and the concerns mentioned in your blog dated 27th Jun 2010 regarding your Pureit I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services. I would once again apologies for the inconvenience caused to you. Our Service personnel had visited you on 29th Jun 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction. I would also request you to confirm regarding the resolution of your concern. You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com Rest assured of continued support always, With Best Regards Regards Pureit Team | |||
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