[Resolved]  Hindustan Unilever Pureit — NO RESPONSE TO COMPLAINT

Address:Pune, Maharashtra

MY SELF VISHAL MAHINDRAKAR, CELL [protected]-PUNE. i have trusted your product because of the strong reputattion of HUL, but i'm exxtremely sorry to say i'm highly disappointed by the response to my service , i think people at your place are of such low proffessional standards, that they dont know the purpose of your product, its rainy season and tap water is highly contaminated,

my story goes...
i have a problem in my unit the baterry is new but water is not flowing in down compartment, so unable to get clean water from the tap?????
ive loged my first complaint c[protected], but person did not took prior time and reached home wheen we are at office at 1:00pm, i could not come home in office times i asked him to come at evening, but complaints was closed without attending....
then again i loged a second complaint c[protected] .no one called but i got a sms for my feedback for yoour service increasing my anger, its just a hopeless service from u'll, hope i get a positive response now!!!!!
--
Regards,
Vishal D. Mahindrakar
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Complaint marked as Resolved 
Verified Support
Sep 01, 2010
PureIT / Hindustan Unilever Customer Care's response
Dear Mr. Vishal,

This is in continuation to our conversation and the concerns mentioned in your blog dated 26th Aug 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you

Our Service personnel had visited you on 30th Aug 2010 and had resolved your concern & trust the action taken had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team
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