[Resolved] Hindustan Unilever Pureit — Very poor service | |||
Hi, I am using pureit water purifier since last 8 months, & never seen such kind of bad service pureit is providing, I called to their customer care no. mentioned in the product & registered a complain regarding the battery expired prematurily. its been more then 2 months register this complain & no response from their side. I keep calling them 10 times in a day & always getting same response saying that it would be resolve in 48 Hrs & providing a new comlain ID each time. Still the status is same, no dealer approached me to rectify my complain. I would sugest not to use pureit ever in your life. all these complain ID is tagged to my mobile no. [protected] in their database to track the complains. Thanks Jatin Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear Sir,
This is in continuation to concern mentioned in your blog dated 20th September 2012 regarding your Pureit. We would like to thank you once again for taking the time and effort to reach us. Our customer care executive visited your place on 21st September and resolved your issue. And we trust that the solution was satisfactory. We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics
This is in continuation to concern mentioned in your blog dated 20th September 2012 regarding your Pureit. We would like to thank you once again for taking the time and effort to reach us. Our customer care executive visited your place on 21st September and resolved your issue. And we trust that the solution was satisfactory. We will be glad to assist you for any kind of future queries.
You may reach us by,
1. Replying to this response, or
2. Email: pureit.[protected]@unilever.com, or
3. Website: http://www.pureitwater.com or
4. Phone Call @ our 24 x 7 Pureit helpline:[protected] /[protected].
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics
Hi,
I am using HUL Pureit Marvella since July 2011 and I am extremely unhappy with the service I get. I didn't expect it from the company like HUL. Since 9/Nov/2012, water is not getting filled and we registered a complaint with the call center immediately. The service person was suppose to visit within 24 hrs but till today (26/Nov/2012) problem is not solved. We call almost 5-6 times a day, every time they give big promises and no solution. I am fed up of listening phrases like 'Promise that problem will be solved today', 'problem has been escalated to high level', etc. Once we received a SMS saying problem has been solved without even an engineer coming to our house. I would suggest don't buy HUL pureit ever.
Atul Acharya
+91 [protected]
I am using HUL Pureit Marvella since July 2011 and I am extremely unhappy with the service I get. I didn't expect it from the company like HUL. Since 9/Nov/2012, water is not getting filled and we registered a complaint with the call center immediately. The service person was suppose to visit within 24 hrs but till today (26/Nov/2012) problem is not solved. We call almost 5-6 times a day, every time they give big promises and no solution. I am fed up of listening phrases like 'Promise that problem will be solved today', 'problem has been escalated to high level', etc. Once we received a SMS saying problem has been solved without even an engineer coming to our house. I would suggest don't buy HUL pureit ever.
Atul Acharya
+91 [protected]
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1721
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Resolved
1061
+91 92 3050 0500 [PureIt]
+91 92 4310 0100 [PureIt]
+91 92 2320 0200 [PureIT]
Unilever House, B. D. Sawant Marg, Chakala, Andheri (E), Mumbai, Maharashtra, India - 400099
Thank you for taking the time and effort to reach us on your concern. On behalf of Pureit team we express regret for the inconvenience caused from our end in resolving your issue. We are in a receipt of your concern and are keen to get your issue resolved on top priority.
Regards,
Resha Parkar (resha.[protected]@unilever.com)
Manager-Consumer Communication & Analytics