[Resolved]  Hindustan Unilever - PureIT Water Filter — Non Receipt of Invoice and leakage in Unit

I contacted the HUL Pure it Helpline for a demo on 11/6/2008 and on 12/6/2008 their Alandur, Chennai Branch sales person Mr Senthil ( contact no [protected] ) came with a demo unit and on the same day delivered a new unit bearing no "RPM[protected]" . I paid cash to Mr Senthil based on the order booking form . Mr Senthil informed me that due to power outage he could not get me the original Invoice and assured to get me the Invoice the next day . I have to inform you despite my repeated calls to Mr Senthil he has not sent/bring the original Invoice till date.
I also to inform that there is leakage on the right side bottom of the unit and the help line refused to take my complaint without the ref no of the Invoice which has not been delivered to me till date .
If this is the way things are being handled in a MNC I am afraid it sends a wrong message about the brand .
I expect an early redressal of my complaint and an apology from the field staff .
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Aug 14, 2020
Complaint marked as Resolved 
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We placed an order with Hindustan Unilever Pureit-Customer Care, Karnataka at [protected] on[protected] to get the battery replacement for our Pureit water purifier. Thereafter we have reminded them 6 times till date,[protected], but they keep assuring us that their representative will come the next day and replace the battery kit. It is unfortunate to note that a company of such repute, functions so miserably. Earlier in August 2008, we had the same bad experience as the kit was supplied after a month of placing the order. Can't the company make the battery kits available in shops instead of monopolising the supply and causing harassment to the customers?

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    PureIT / Hindustan Unilever Phone
    +91 92 3050 0500 [PureIt]
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