[Resolved]  Hindustan Unilever / PureIT Waterpurifier — PUREIT IN FLAMES-BODY PARTIALLY MELTED

I BOUGHT A PUREIT FROM LUCKNOW ON 31.12.08. WITHIN THREE MONTHS, ON 23.3.09, THE WATER FILTER'S TOP RIGHT SIDE WAS IN FLAMES-SMOKE ALL AROUND IT. THE BODY MELTED-TOP RIGHT SIDE
WAS COMPLETELY DAMAGED, AND PARTLY THE BOTTOM RIGHT PORTION ALSO. IT WAS SHOCKING INDEED AND SOMEHOW THE FLAME WAS DOUSED-PUTTING US IN DANGER AS OUR CLOTHES COULD HAVE CAUGHT FIRE. IT WAS BAFFLING TO SEE THE PRODUCT-WHICH I NOW CONSIDER AS LOUSY-IN FLAMES.ON 24.3.09 I CALLED THE SALESMAN WHO HAD INSTALLED IT AND I WAS INFORMED THAT A PUREIT OFFICIAL WILL COME TO SEE THE DAMAGE. NO ONE VISITED ON 25.3.09 HENCE COMPLAINT WAS LODGED ON 26.3.09 (COMP.# C[protected] AND ON 2.4.09
(COMP.# C[protected]. ON 3.4.09 I GOT A CALL FROM LOCAL OFFICE (TEL # [protected]), AND THE CALLER, CLAIMING TO BE I/C OF CUSTOMER SERVICE SAID HE WILL TAKE UP THE MATTER WITH HIGHER AUTHORITIES ! THOUGH A PERSON VISITED, SAW THE DAMAGE, BUT NOTHING HAS BEEN DONE SO FAR DESPITE MY REMINDER, YET AGAIN ON 6-4-09...THE SERVICE SECTION O[censored]NILEVER IS HUMBUG AND ONLY A CONSUMER FORUM COMPLAINT CAN MAKE THEM DO THE NEEDFUL'