[Resolved] Hindustan Unilever Water Filter — Germ Kit Battery (GBK)

Manoj Kr. Singh

from Kolkata, West Bengal

Address:

South Delhi, Delhi

Hi, I am using Pureit water filter since last 2 years and I didn't get any complaint regarding this but now the situation has been changed. I was orderd a germ kit battery (GBK)in Rs 510(2250Ltrs) in the month of March end and it was installed within a week.we are having two members using this filter, every month our uses is approx 200 Ltrs, so total sum of filtered water since april to Aug is around 1000Ltrs,but according to the pureit research team it will filter 2250Ltrs water.but now germ kit battery is showing red indicater now within 1000Ltrs.Even i was logged my complaint in pureit helpline, and even also i was talk to Mr. Yoginder and Mr. Manoj who is sitting in Khanpur office, but they are denying to replace the battery so please have a look in this matter otherwise i will sure go for consumer fourem. I am sure for that.

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Complaint marked as Resolved

Verified Support

Sep 08, 2010

PureIT / Hindustan Unilever Customer Care's response Dear Mr. Manoj,

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team