[Resolved]  Hindustan Unilever ( Water Pure It ) — Not replace the Germ kit ( Water pure it )on time

Address:

Gurgaon, Haryana

I am writing with regards to the bad service from Pure It for the change of the battery (Germ Kit) .

The Unit of the water purifier comeswitha auto stop pnce the battery is finished.
I Requested for a battery ( Germs kit) replacement on Friday 8th Oct and was assured i will get ion wwithen 72 hours.

I had informed them that i do not have drinking water at my home since the battery is not dispensing the pure water.

On Friday i had booked a Germ kill kit through custemer care booking No. S10/GGN[protected] he ensour to me Germ kit will be available at your house before 72 hour .
On saturday a person call to me on morning he says to me due to non available the germ kit, we con't give you the kit before tuesday.
So i again i goes to custemer care and logding the complaint ( C[protected] on saturday after noon. Custer care person Permila asked me after one hour my representative call to you , and we replace your kit same day before 8pm.

After two hours i have not received any call regarding that subject again i called custemer care and talked Mr. Ragav I says to ragav have wait last two hours but no budy called me regarding my germ kit replacement . he told me your kit wiil may be available next 72 hour working day, day will counting on monday.

So I am fed-up calling them and faceing problem, hope i get help..