[Resolved]  Hindustan Unilever/pure It — None attended for demo after purchase

Pure It — complaint attended

Mesh problem as posted by me on 11/09/2009 attened by HLL and mesh replaced.Thanks

Dear Mr. P Sundra Rama Sarma.

This is in reference to your blog posted on https://www.consumercomplaints.in site regarding your concern on Pureit.

We would like to thank you for taking the time and effort to reach us and provide valuable feedback on our product and services.

We would apologies for the inconvenience caused to you.

Our personnel visited you and had resolved your concern & trust the action taken had been done up to your satisfaction.

We would also request you to confirm me regarding the resolution of your concern.

You are most welcome to login into www.pureitwater.com and provide your feedback with respect to our service.

Rest assured of continued support always.

Regards,
Pureit Team

Hindustan Unilever- PureIt — No demo/ Installation after buying

I have bought Hindustan Unilver 'Pureit' Water purifier on 12/05/2010, since then I have launched may complains on their customer care and helpline for demo and instalaltion.....the only response is youe complain will be attended within 24 hours and the there is no response from the Company despite daily calls.....3rd Class services by Hindustan Unilever for their prodcuts...

I have also send mail for the same, but still there is no response.....management is sleeping...

My request to the is that please dont manufacture the product if you cannot provided service to your customer...

Rakesh Sakaria
106, Bhandari Street,
Maskai Building, 3rd Floor,
Room No.43, Masjid Bunder,
Opp. Bombay Andhra Transport,
Mumbai- 400 003.
Cell: [protected]

I have purchased pureit last year and changes the kit on feb 24 . The billing amount was 510/- .
And the service agent changed 80 rupees extra without any justification [ i still have the bill with hand written correction of the agent].
According to pureit the long lasting battery kit [ which was purchased on 24th Feb 2010] should last till Oct 2010 provided 10 liters of water is consumed per day.
We generally re-fill pureit with 4 bottles of 2.5 lts of water bottle.Strangely the chlorine battery went down around 10 days back and since then i have logged 10 -15 complaints regarding the same.
Every day my complaints is escalated and withing two hours [around 8-9 PM everyday] the problem gets closed and I get an automated mobile message.
I would recommend anybody thinking to buy pureit to have a second thought.
It is unfortunate that a brand like HL has reduced to this kind of level.There is no customer service for pureit and they wash their hands off just after selling the product ...
Instead of giving false promises through ads they should concentrate on customer satisfaction to re-establish a brand value.

diya
[protected]

Dear Mr. Rakesh Sakaria,

This is in continuation to our conversation and the concerns mentioned in your blog dated 22nd May 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you

Our Service personnel had visited you on 24th May 2010 and had resolved your concern & trust the action taken had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team

Hindustan Unilever/Pure it — given a used battery and now not giving any response

Firstly this is my second complaint for the same thing and still this organization officials are taking it lightly and no strict action is taken by them.They have given us a battery of 2007 model in 2010 device. Basically my problem is that i have purchased a Hindustan unilever PURE IT in the month of October 2010 and exactly after one month the battery of the device goes red where as company tell us that battery will be ok for 1700 liters of water but battery goes red after 200 liter of water and we have registered this complaint several time still the problem is the same and the regional head is told us that "aap kii problem solve nahi hogi chahe aap kisi koo bhi complain kar doo".so ,I request u to take a strict action on the concern person and solve my problem as soo as possible
my contact number-[protected]
address- house no.-87 sector-4 chiranjeev vihar,ghaziabad (U.P)

This company is not taking any customers complaints seriously and they are showing very late responces and very rude attitude tooo.