[Resolved] Hindustan/pureit — Battery Replacement

james gideon

from Tenkasi, Tamil Nadu

Address:

Coimbatore, Tamil Nadu

Replacement of Battery kit

I have been booking10 times to replace battery from the month of may to till date, every time i getting register number and told that it will replace with in four working day, then after a week i get message as

"DEAR CUSTOMER, YOUR COMPLAINT NO:C[protected] HAS BEEN ATTENED.PLEASE GIVE YOUR FEEDBACK AS SER '1' IF SATISFIED OR SER '0' I[censored]NSATISFIED TO [protected].TEAM PUREIT"

AM I A FOOL R who

NOBODY ATTENTED BUT SOME BLODYFOOL IS SENDING MESSAGE AS THOUGH THEY ATTENDED,

WHY THESE PEOPLE KEEP ON ADVERTISING FOR NEW FILTER, WHETHER SEARCHING FOR NEW IDOITS

WHAT TO DO WITH THIS WASTE BASKET KIT PURCHASED FOR 2000 RS WITHOUT REPLACEMENT OF BATTERY?

WHAT HAPPEND TO their SERVICE?

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Complaint marked as Resolved

Verified Support

Jul 19, 2010

PureIT / Hindustan Unilever Customer Care's response Dear Mr. james gideon

This is with reference to your comment on this website and the concern you have with the functioning of Pureit.

As I can see from the comment posted here that you have already contacted our customer care and have registered a complaint there.

At the outset would apologies for the inconvenience caused to you due to the delay in servicing you from our end.

We are keen to have your concern addressed immediately so that you are able to use Pureit.

You may please provide your contact details and a convenient time so that we can speak to you.

You are most welcome to write to us on pureit.[protected]@unilever.com or login into www.pureitwater.com and provide your Pureit details as well as your contact details .

Rest assured for continued support always.

Regards
Pureit Team

Verified Support

Jul 28, 2010

PureIT / Hindustan Unilever Customer Care's response Dear Mr. James,

This is in continuation to our conversation and the concerns mentioned in your blog dated 18th Jul 2010 regarding your Pureit

I would like to thank you once again for taking the time to speak to us and provide valuable feedback on our product and services.

I would once again apologies for the inconvenience caused to you.

Our Service personnel had visited you on 22nd Jul 2010 & replaced the Battery(GKB) & trust the replacement had been done up to your satisfaction.

I would also request you to confirm regarding the resolution of your concern.

You are most welcome to write back to me for any further queries or feedback regarding our services on pureit.[protected]@unilever.com or visit our website www.pureitwater.com

Rest assured of continued support always,

With Best Regards

Regards
Pureit Team