[Resolved]  Hitachi 1. 5 Ton AC ACe Cutout — Lack of response even after giving complaint

Address:

Hyderabad, Andhra Pradesh

I deeply regret to bring to your notice on the poor response from the service department of Hitach India. I would like to bring to your kind attention that we had raised a complaint April 4, 2011 with Request No : [protected] to rectify my brand new AC which is not giving cooling effect at this stage itself. And till date there has been no response or action on the same. I had already faced huge difficulty from the dealer side to get the same AC installed earlier. And now I face the difficulty in getting my complaint addressed promptly.

I don’t blame Hitachi Corporate Japan for I know their service is prompt. It is rather annoying to experience such worst response both from the dealer and the company in India. Inspite of sending several emails to the company id [protected]@hitachi-hli.com and [protected]@hitachi-hli.com, there is no action take as of now.

I would never recommend this brand to any one in India for the service in India is dead poor. Due to the language problem such matters become difficult to take it up to the Head office Japan.