[Resolved] Hitachi Home & Life Solutions India [Hhli]

Hitachi Home & Life Solutions India [HHLI]

[Resolved] Hitachi Home & Life Solutions India [Hhli] — Never buy hitachi products

N namita gupta from Delhi, Delhi Sep 18, 2022 Oct 19, 2022 This thread was updated on Oct 19, 2022

Dear sir /mam This is the last way left with me to file a complaint against hitatchi as I have called them several times but no resolution is given.they are just making a fool o[censored]s. I purchased a split ac of hitatchi in the year 2019 and since then it has been a nightmare for me.since the very after installation the AC stopped working in few days after a lot of calls to there dealer koolex air conditioner.they visited and charged us 15000 more for changing of gas pipeline and in few days the AC stopped working again. I also called and made a complaint in the hitatchi customer care Gurugram also, but same NO RESPONSE Since that time till today the AC is just a show piece on our wall and nothing more. I want hitatchi should replace my AC with the new one as I have suffered a lot or just take there pc back and return my money. Regards Namita Was this information helpful? No (3) Yes (0)
Nov 19, 2022 Complaint marked as Resolved Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint. Verified Support Sep 19, 2022 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Namita, Sorry for the inconvenience. Please share your mobile number/complaint number with us via DM on the mentioned URL:- https://www.messenger.com/t/HitachiHomes. We assure you we will look into this right away. Regards, Team Hitachi Sep 19, 2022 Updated by namita gupta My number is [protected].can u please call me to resolve the issue.I am unable to reach at the address provided by u Sep 19, 2022 Updated by namita gupta Complaint no.[protected] Sep 19, 2022 Updated by namita gupta @hitatchi Verified Support Sep 20, 2022 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Namita Thanks for sharing the requisite details. We are sorry for the experience you had. We have notified your concerns to our field service team and they shall contact you very soon. Regards, Team Hitachi Sep 20, 2022 Updated by namita gupta No one is contacting.in fact I called the executive via the details provided by sms from hitatchi and he said he doesn’t serve on gurugram. And as usual I see days passing by and nothing done sir Sep 20, 2022 Updated by namita gupta There is only passing of work going on but no one is taking initiative to actually work Verified Support Sep 21, 2022 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Namita, Please be assured that our team is already working on your concern. Request you to allow us some time, you will be contacted shortly in this regard. Regards, Team Hitachi Sep 21, 2022 Updated by namita gupta Time means how much???? it’s already been three years literally.u still ask me to be patient ??no single person from your firm called even to discuss the issue.in fact I am being provided with false details where the number doesn’t work or person doesn’t. the no.given doesn’t work of kamil.earlier Hardeep singh’s number was provided and he said he doesn’t work in Gurgaon. You still ask to be patient Verified Support Sep 22, 2022 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Namita, Our team is working on your concern. Kindly bear with us in the interim. Regards, Team Hitachi Sep 22, 2022 Updated by namita gupta All I can say is that this behaviour is highly UNPROFESSIONAL Oct 01, 2022 Updated by namita gupta Dear Komal Please take action.Don’t let our trust go in vein. I am really sorry to say that I am very disappointed with the services provided by Hitachi people.Today we are standing in the month of October 2022 but we still do not have any resolution.I had complained regarding this SPLIT AC IN SEPTEMBER 2022 again and since I purchased this AC in 2019, I have been complaining to the dealer and investing my time and money in it. Earlier they said that the gas has leaked, I got it topped up.Again a few days later they said gas is not there may be pipeline is leaking, I got the whole pipeline changed(which cost me approximately to the cost of new AC with almost getting all my wall broken for the new pipeline and paint and on top of that paid to the dealer also.) Then in few days again it stopped working.we continually approached the dealer but this time he did not respond and Covid came. I ask you where does our fault stand as a layman we don’t know where the problem is ? We called your authorised dealer but they didn’t diagnose the problem is in the internal unit. Why should we pay for somebody’s elses negligence???Today the dealer says that internal unit has leakage problem again, which clearly states that the piece delivered to us was defected. I pls request you to please take this matter seriously and replace the unit. Regards Namita [protected] Verified Support Oct 03, 2022 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Namita, I respect your patience and would like to inform you that your issue has already been escalated to the higher authority for the best possible resolution. Regards, Team Hitachi Oct 05, 2022 Updated by namita gupta Dear sir I want to know where the escalation is going?? I am not receiving even a single call from your good side to even discuss the issue or at least update what’s going on. Only thing which I am being told is that, your complain is being taken care of. BUT nobody has the answer of how it’s been taken care of. I request pls update me regarding what’s happening Regards Namita Verified Support Oct 06, 2022 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Namita, Your remarks have been noted and shared with the concerned team. Request for your patience in the interim. Regards, Team Hitachi Oct 06, 2022 Updated by namita gupta Thank you.Awaiting response Verified Support Oct 08, 2022 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Namita, Our team is working on your concern. Kindly bear with us in the interim. Regards, Team Hitachi Oct 09, 2022 Updated by namita gupta Can you please tell the time span that how much time shall I wait ?? Verified Support Oct 11, 2022 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Namita, We hope that our team connected with you and was able to assist you in the best possible way. Do let us know if you need any assistance in future. Regards, Team Hitachi Oct 11, 2022 Updated by namita gupta No the team did not connect with me and still I did not get a solution to the problem.the number provided to me of mr Ashok is unreachable Oct 11, 2022 Updated by namita gupta I have tried his number many times. Oct 14, 2022 Updated by namita gupta No update still and no resolution.HATS OFF TEAM HITACHI YOU ACTUALLY TAIGHT A LESSON THAT NOT TO TRUST HITACHI AND BUY ANY HITACHI PRODUCT OR SUGGEST ANYONE TO BUY YOUR PRODUCT. I have been made a fool for last one and a half month and no senior executive bothered to contact after so many emails and phone calls Verified Support Oct 19, 2022 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Namita, We have highlighted the case again to the concern team. Kindly allow us some time to get back to you Regards, Team Hitachi
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