[Resolved]  Hitachi 1. 5 Ton Split A. C — INSTALLATION

Address:

North 24 Parganas, West Bengal

Dear Sir/Madam

This is for your kind intimation that on 19th of May, 2012, I have purchased a Hitachi 1.5 Ton Split A.C (Model No.: RAC518HEDD) from Ma Tara Electronics, 182/7, M.B. Road, Birati, Kolkata-700051 through Chalan No.4215. Accordingly on that very day I have booked a complain for installation ( Comp.No.[protected]).

Now my some direct questions to the Management concerned are that :

I. Being a customer why should I be compelled to wait for LONG 48 hours FOR INSTALLATION ,when I have purchased the A.C IN EXTREMELY HOT AND PAINFUL WEATHER CONDITION?

II. Is not this system directing towards the weakness and wrong manpower allocation system and will create CUSTOMER DISSATISFACTION MAINLY IN CASE OF PEAK SEASON OR DURING THE EXTREMELY HOT CLIMATIC SEASON LIKE SUMMER?

III. I HAVE PURCHASE MY MACHINE ON 19TH OF MAY,2012 BUT NOBODY TILL TODAY I.E. 22ND OF MAY, 2012, PLEASE CALCULATE THE HOURS ( NOW IT IS MORE THAN 62 HOURS ) CONTACTED ME OR RANG ME EXCEPT MYSELF ( CALLED CUSTOMER CARE MORE THAN 12 TIMES AND JESSORE ROAD SERVICE CENTER SEVERAL TIMES WITH NO RESPONSE INCLUDING THE IN-CHARGE MR. ASRAF ON [protected]). AS IF AFTER PURCHASING HITACHI MACHINE IT'S MY RESPONSIBILITY TO HUE AND CRY FOR INSTALLATION. TELL WHAT KIND OF AFTER SALES SERVICE IS THIS FROM A HOUSE LIKE HITACHI?

I HOPE YOU WILL CONSIDER THE CUSTOMER SATISFACTION WITH TOPMOST PRIORITY NOT STICKING WITH THE RIGID AND NON CUSTOMER FRIENDLY POLICIES IN FUTURE .

THANKING YOU.
WITH REGARDS

DEBASISH BHATTACHARJEE
57, KAMAL PARK
BIRATI
KOLKATA-700051.