[Resolved] Hitachi / 1. 5 Ton Split AC — Poor Workmanship for Hitachi Split AC Installation | |
I had bought Hitachi ACE Cutout Split 1.5TR AC from JD electronics(Hitachi Authorized Dealer) Ahmedabad on 5th June 2009. I had faced severe problem for installation of the machine and it took me 3 days to get the machine installed at my Home due to wrong commitment made by JD electronics. The worst part is that the installation was done by unauthorized mechanic through JD electronics and not by Hitachi approved service provider. This is really case of cheating the customer as we have paid agreed amount for AC but the Quality of installation is very inferior. I contacted on toll free number and with your customer care offices Mr. Rutviz and they told me that Only JD electronics has special privileges to Get the Hitachi AC installed by Local Mechanic which is not at all acceptable. He ensured corrective action within 2 days. I had written mail to Regional Service head on 16th June but didnot get any response. I have never experienced such pathetic service in today’s competitive world. Ps help Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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+91 27 6427 7571 [Head Office]
+91 11 2271 7161 [Corp Office]
+91 11 2271 7163 [Corp Office]
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10th floor, Abhijeet, Mithakhali Six Roads, Ahmedabad, Gujarat, India - 380006
I recently bought a Hitachi ACE Cut-Out too with 1.5 Ton Spilt unit. Initially from the day it was installed I had a water dripping problem on the very next day. Person authorised from Hitachi service centre didn't come and install but it was from own men from FORTUNE POWER SHOP in DLF Galleria, Gurgaon, haryana which came and did installation.
Then comes next few days noone turned up to solve the problem. There was a complaint registered and then hitachi person came but to my dismay they also mentioned that this is a INSTALLATION problem and will only be fixed by person who installed.
The whole people group from Hitachi service centre as well as shop are cheating and delaying the ACE unit installation correctly.
And now with barely two months of installation, we have a FAN MOTOR issue in the outside unit of the AC. We have been following up for more than ONE week on the problem with two people visiting from company service centre but one person just diagnosed the problem as in MOTOR and second person came with a old used motor from some area and tried to install that. I totally refused to do so.
First, a two month old unit doesn't need such repairs that too we buy this for a clear peace of mind but we have been tired of calling and following up with Hitachi all the time but noone bothers to respond.
Please help us what to do. Should be know the consumer court door?
Regards,
Prash...