[Resolved]  Hitachi 2.0 Trace Cut Out SAC — Not working properly since Installation

Address:

West Bengal

Ref: Invoice No: 644 dated 20-May-2009
On 20, May 2009, I brought a Hitachi 2.0 Tr ACE cut out SAC, via your authorised dealer M/S Golden Refrigeration Co of 22, Kalakar Street, Kolkata – 700007 which has been installed at my commercial bureau at 44/1, Sir Hariram Goenka Street, Kolkata – 700 007.
Unfortunately, your said product has not performed well from the very first day of its installation. I am disappointed because since its installation several complaints has been lodged before your aforesaid authorised dealer, consistently a new technician explains me a new problem, they in spite of analysing the definite problem, simply clean the machine and recondition them. The Technicians are so unprofessional and untrained that they don’t know the basic communication and operational etiquette. Finally after waiting for the long period of 10 months I put forward my complaint before your customer care unit, the complaint number being[protected]. Whenever I called them to know the status to the complaint, I was always asked to be patience. In short every time there is a sound of cooperation but ultimately the result is nil. The present condition of the machine is that it is in a shut down mode.
The warrant attached to the product as an after sale service to the valued customer seems inadequate as there is no concrete movement undertaken by your renowned authorised dealer M/S Golden Refrigeration Co. Their Manager, Receptionist and other official are incapable of providing proper guidance to their customers. The biggest bundler I have seen is that the technician of the dealer while taking in his possession the outer unit for ‘repairing purpose in the workshop’ ask me to approve the road challan specifying that ‘I had received a new compressor and the machine has been properly installed’[Challan Enclosed].
HITACHI is such a famous brand name that one has an utmost belief in its product and service. I am also using several Air condition machines of yours in my several locations. And it has been the time when I am losing confidence in your company.
The only purpose of writing you this letter is to get the assurance whether the machine can be effectively repaired/replaced so that it can be put to use. And if such is not possible, I humbly request you to remove the unit from my place so that I may get position to install a new machine of some other renowned company. You can’t guess the business loss I had incurred out of it because on the one hand while the technician inspect the machine , my business working collapse again due to non performance of the machine the atmosphere becomes so incoherent that our customer runaway.
To resolve the problem, I would appreciate your to take fruitful steps as said above. For your perusal enclosing herewith the Xerox copy of road challans and service history chart as provided by the technician.
I look forward to your reply and a resolution to my problem and will wait till[protected] before seeking help from a consumer protection agency or the Better Business Bureau. Please contact me at the above address or by phone at [protected], [protected].
Technician Visited: Naresh, Bablu, Prasanto, Chandan, Prabir, Subhasish, Raja, Muzzaffar

Sincerely,
RAHUL PODDAR