[Resolved] Hitachi A / C — No Response | |||
Its over 7 days since I have complaint about my Hitachi A/Cs low cooling. But forget addressing the same, no technician has even bothered to call. on top of inefficient service they have utter disdain about their customer;s problems. Infact they possibly drive sadistic pleasures out of it. For eg. when I told them that I have shown enough patience for 7 day, I have small kids and I cannot force them to bear Chennai Heat due to Hitachi's inefficient service. They checked with their sevice centre and told me that It will be done on Monday since today all technicians are busy. Post this their call centre just put my call on hold (wo even telling me that they were doing so) and just left it. Escalation to their MD, Head of Customer service and Head of Sales also does not address infact these guys (vishal.[protected]@hitach-hli.com, joseph.[protected]@hitachi-hli.com and Shinichi.[protected]@hitachi-hli.com) do not even acknowledge your existence with the courtesy of a reply Never ever buy a HITACHI A/C Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
1 Comment | |||
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+91 27 6427 7571 [Head Office]
+91 11 2271 7161 [Corp Office]
+91 11 2271 7163 [Corp Office]
10th floor, Abhijeet, Mithakhali Six Roads, Ahmedabad, Gujarat, India - 380006
Hitachi / AC — no response for complaint
I purchased one 1.5 t ac in the year 2009 and the AC stopped work about 10 days back. A made a complaint through phone to their centalised service call center and the service man visited after 2 days declared that the AC will be picked next day for rectification at Patparganj service center. That was the last thing happened after that no action but just false assurance. Lot of repeated complaints by phone and emails made without any result. None of the emails were answered. Their phone numbers at central service center often goes disconnected during conversation. The phone numbers at service center are either busy or not attended. I do not know what to do know. Can anybody help me