[Resolved] Hitachi AC 1. 5 Ton — customer care not reverting back

Hitachi Home & Life Solutions India [HHLI]

[Resolved] Hitachi AC 1. 5 Ton — customer care not reverting back

R rishi.goyal

This complaint is about the HITACHI customer care service the worst service I have seen than any other brand ............. Because of their negligent customer is suffering !! They don't care the customer at all they don't bother if customer satisfied or not. This process of handling the customer should be changed NOW or it will be too late to keep surviving in current market for HITACHI with such service level.............. I would like to share the information regarding one incident I faced with - I have asked for the wet service of my window AC on 30.04.11 as the cooling of AC is reducing day by day and almost finish. I called up the customer care on 30.04.11 and filed a complaint that my AC is not giving proper cooling. Call was attend by a lady and she has confirmed to inform the technical team to correct the same. I have written numerous times to customer care [protected]@hitachi-hli.com On Sunday I called up again the customer care and requested them if my AC complaint can be attend on Sunday as exception as it is too hot . They confirm that they will inform the concern technical team and try to do the needful. Same process i tried in evening Sunday but no result. On Monday Again I called up in afternoon and asked for the status of my complaint and same answer that person will visit u soon . Normally technician should visit within 48 hrs which means on MONDAY. But there is no one appears till Evening 02.05.11. Till Date (23MAY, 2011) nobody shows up. MY COMPLAINT NUMBER IS [protected] dated 30 april, 2011 BUT my question is WHY I SHOULD THE CUSTOMER PAY SUCH A HEAVY PRICE FOR AN AC WHICH CAN BE BOUGHT FOR MUCH LOWER PRICE FROM ANY COMPANY LIKE SAMSUNG OR LG?? Customer care dept is to help the customer and not to suffer!!!!!!!!! Was this information helpful? No (0) Yes (0)
Aug 13, 2020 Complaint marked as Resolved
1 Comment	Share
Submit Close

Related Hitachi Home & Life Solutions India [HHLI] reviews

View all 1530 Hitachi Home & Life Solutions India [HHLI] Reviews

Comments

dinesh kr sharma

from Gurgaon, Haryana

Hitachi AC 1.5 Ton — Non Functioning of newly purchased AC

I purchased HITACHI 1.5 TON Window AC on 17.06.2011 vide cash memo no 8544 from BHATIA ELECTRONICS LAB, PALIKA BAZAR, ROHTAK. The AC didnt work properly even after the installation. The cooling was not at all satisfactory even my 6 year old ac has double the cooling than it has, moreover the ac was also making much noise and there was no outlet for water dropping. I immediately made a complaint to the dealer who referred my complaint to the HITACHi CUSTOMER CENTER Situated at Rohtak. After much follow up Two of the Hitachi Service center technicians visited our home but they could not solve any of the above referred problem. They told me that their senior technician will come and solve the problem. I took his mobile no ([protected])and since than i have reminded him at least 10 times to visit and solve my problem, but till date my problem remained unsolved. I bought Hitachi AC with the feeling that it will give superb performance. But the fact is that neither its performance is good nor its after sales service. I want that company should take back this AC purchased just 6 days back and refund me my money so that i may buy some other genuine ac of any other brand. If i dont get back my money i will move to consumer court.

Dinesh Sharma