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[Resolved]  Hitachi AC — Hitachi supplies inferior quality split ACs in India

Please find below my conversation with Hitachi. I am still waiting for the resolution :

This is a very irresponsible statement to make. Concealed piping was done by third party & I am not talking about that.
What I am talking about is the condition of insulation on the pipes which are open & were put by Shiva while connecting outer units with concealed pipes.

BTW my concealed piping was done as per Diaken standards using best quality "Black color rubber insulation" & the insulation which is worn out is the one put by Shiva.
Mr. Jasbir from Shiva made a statement " Hitachi supplies inferior quality insulation" & his technician has inspected the site & said the same thing.

You should first investigate & use your our judgement, even your technician who visited the site acknowledged that it is Shiva's + Hitachi's fault.

I request an immediate solution. I again request you to connect me to senior authority if it is beyond your authority.

I would like to showcase to your senior management the kind of quality Hitachi supplies in India.


From: "anuj.[protected]" <anuj.[protected]>
To: varun gadhok <[protected]>
Sent: Thursday, 23 July, 2009 4:13:20 PM
Subject: Re: Reminder 2 : Re: Reminder 1 : Re: Curse of Buying Hitachi A/Cs

Dear Mr. Varun,
As per my discussion had with you that Insulation over Piping is worn out .Piping with Insulation has been done by third party ( other then Shiva before buying the AC) as per inspection by engg. Insulation on piping is required we can fix the same but you have to pay charges for that.

Please confirm for action so that work can be completed.

We always assure you better service.

varun gadhok <[protected]>
07/22/2009 12:22 AM
To anuj.[protected]
Subject Reminder 2 : Re: Reminder 1 : Re: Curse of Buying Hitachi A/Cs

From: "anuj.[protected]" <anuj.[protected]>
To: varun gadhok <[protected]>
Sent: Monday, 13 July, 2009 9:01:42 PM
Subject: Re: Reminder 1 : Re: Curse of Buying Hitachi A/Cs

Dear Mr. Varun,
As i am not in town i will be back on Saturday then i wil discuss with you regarding the same. please bear.

-----varun gadhok <[protected]> wrote: -----

To: anuj.[protected]
From: varun gadhok <[protected]>
Date: 07/13/2009 08:00PM
Subject: Reminder 1 : Re: Curse of Buying Hitachi A/Cs

Awaiting your response...

----- Original Message ----
From: varun gadhok
To: anuj.[protected]
Sent: Monday, 13 July, 2009 10:31:31 AM
Subject: Curse of Buying Hitachi A/Cs

Dear Mr. Anuj Gupta,

I would like to bring to your notice the stress & mental trauma I am going through ever since I bought Hitachi A/c’s from Shiva Air conditioning.
I bought 5 units of 1.5 T split Hitachi ACs from Shiva Air conditioning in March 2009 after Mr. Jasbir from Shiva managed to convince me that he can provide excellent support both in terms of Installation, commissioning & post sales support. Once I made 100 % payment for the A/c, the real horrific experience started. The installation was done by one man team who did not seem to be very professional. No procedures were followed during the installation as laid down by Hitachi and clearly indicated in service manuals. Since mine is a newly constructed site, the concealed piping was recently done. Shiva team did not bother to flush the pipes or check the electrical connections, instead simply installed the inner & outer units at their respective positions. After installation, he switched on the machines & showed me that inner units are throwing cool air. Despite my repeated requests, nobody from Shiva bothered to give me demo or do the commissioning. Just to
highlight that you were also very well aware of the fact & you assured me of the proper installation & commissioning when you visited my site. But to my shear disappointment, I was not given the kind of service I was promised by so called professional company – Hitachi. After few days itself the insulation done on the visible copper pipes started getting worn out. I brought it to the attention of Mr. Jasbir’s from Shiva. He immediately ridiculed it saying that Hitachi supplies inferior quality insulations. I lodged a complaint at Hitachi Complaint Centre following which Hitachi engineer came for inspection. It was very well acknowledged by your engineer that Shiva has done a pathetic job.
The experience I am having with Shiva & Hitachi has made me suffer both mentally & physically. This has impacted my health & my productivity at my office. Despite having invested more than 1, 60, 000 INR on Hitachi ACs, I am facing mental harassment & physical discomfort.
Since I trusted Hitachi & invested in its product, I would like Hitachi to solve my problem - directly or through dealer. I request Hitachi to immediately get the installation corrected else I will be forced to make Indians aware of the reality of this Japanese brand which provides inferior product & service in our country.
Please let me know if this needs to be brought to the attention of Hitachi’s Top Management & I will make sure my plight reaches the right ears.
I hope my problem will get resolved soon without dragging me into “Company – Dealer” dispute.

Thanks for your help in advance,

Yours Sincerely,

Varun Gadhok
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Aug 14, 2020
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