[Resolved]  Hitachi Air Condition — Faulty Compressor(under warranty)

Address:

New Delhi, Delhi

Filed a complaint for the compressor of Hitachi Air condition with their customer care helpline no 35324848. Complaint no [protected] dt 11/06/2011. Mr Shoaid from their Authorised Service Centre visited on 13/06/2011 and confirmed that Compressor need to be replaced. Also charged 380/-Rs as their visiting charges(formal receipt is there). Assured that by Friday i.e 17/06/2011 problem will be solved. when nothing is being done, I called their customer care no again on Sunday and talk to Mr. Prashant and he also gave assurance that by Monday somebody will visit to my house to have a clear idea about the problem. Again when no response is there I called up Monday evening and talk to Miss Mittal on their helpline once again. She also confirmed that by 22/06/2011 compressor will be replaced as it is not available in the stock.Before that nobody told about the availablity of the compressor. In fact when I talk to Mr Shoaib on 16/06/2011 he told me that compressor is already being loaded in the Tempo and by 18/06/2011 I will replace the compressor. Now Today is 26 June and no response from this company.


Request you to look into the matter