[Resolved]  Hitachi Air Conditioner — AC not cooling

Address:

Ghaziabad, Uttar Pradesh

I bought an HITACHI AIR CONDITIONER - WAC-1.0 TR KAZE PLUS - RAW511KTD HITACHI WINDOW AC on 07th April 2013. The AC was installed by M/s Nutan Electronics, Dilshad Garden, Delhi - 110095 from where the AC was purchased. After installation the AC was making a lot of noise for which a complaint was lodged by me on 19.04.2013 with the customer care. A complaint which was registered on 19th April was attended by HITACHI PEOPLE on 20th April. They said that the problem is due to leakage of gas. They took the AC to their service centre and filled up the gas and installed it. On 25th May 2013 the same problem of noise started and again I lodged a complain on 26.05.2013. The same was attended by the Hitachi Representative and he said that the noise is due to stablizer and suggested me to change the stablizer. He did something and the noise problem of AC stopped on that day. On 03rd June 2013, the same problem started again and I raised the problem with the Customer care. Again they send the representative and he did some work in the AC. Once again on 04.08.2013, the problem of noise started again, I raised the problem and the representative Mr. Rinku Yadav attended the AC and did something in the AC and suggested that the AC has not been installed properly. He said it will cost Rs 500 to re-install the AC. I said OK and told him that I will call him later on. Now on 04.09.2013, the AC is neither cooling nor any water is coming out from its back side. I am VERY MUCH DISAPPOINTED BY THIS HOPELESS SERVICE ON THE PART OF SUCH A REPUTED COMPANY LIKE HITACHI. Please help me out and replace this defective Air Conditioner and improve your after sales service Waiting for Company's action. My registered mobile number with Hitachi is [protected] and [protected]. Please provide as much information as possible...