[Resolved] Hitachi Air Conditioner — after sale service in warranty | |||
Date of purchase of 20.4.2012 i have register complaint dt 13.4.2013 regarding service and noise in my airconditioner. He came and done service but said its ok now you can run this machine and our office is in ashram near to your home if any mishappen u can aavain call us. Then we went out and when we use a.c on 26th april its motor stops working. I lodge complaint and your service boy told that its motor burnt you have to pay now i told him since th motor is in warranty period u should repair it free of cost in warranty. Till then i am chasing ur people some time they said motor is not in stock and oud ASM manoj mob no[protected] is not well and met with an accident i as human being said ok. But when i feel that no one from company make me call regarding my a.c . Initially manoj ASM o[censored]r company told i will speak to my okhla office and let u know but now he hands up and said i cannot do any thing ur rep at okhla branch mr. Rana straibht refuse to listen my complaint and very unperfessionally Spoke to me. IS this Hitachi or local company i will go to consumer court if nothing is happen from ur side ÇOMPLAINT NO_[protected] dt 13.4.2013 when machine is under warranty Complaint no [protected] dt 26.4.2013 Regs Naveen malhotra [protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
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+91 27 6427 7571 [Head Office]
+91 11 2271 7161 [Corp Office]
+91 11 2271 7163 [Corp Office]
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10th floor, Abhijeet, Mithakhali Six Roads, Ahmedabad, Gujarat, India - 380006
Hitachi Airconditioner — COMPLAINT FOR UNSATISFACTORY AFTER SALES SERVICE -UNDER WARRANTY
COMPLAINT FOR UNSATISFACTORY AFTER SALES SERVICE -UNDER WARRANTYI HAVE PURCHASED MY ONE TONNE SPLIT AC MODEL RAU312 KSD FROM HARI OM ELECTRONICS ,CLOCK TOWER,SHAKTI NAGAR VIDE INVOICENO RI/12-13/2066 DATED 21.06.2012 .
ON 29.06.2012 THE AC STOPPED WORKING AND WE CALLED CUSTOMER CARE AND A COMPLAINT NO.[protected] WAS REGISTERED IN RESPONSE MR. Z. HASHMI TECHINCIAN FROM S.S. ENTERPRISES HAS VISITED ON 30.06.2012 AND DETECTED THAT TEMPORARY SWITCH ON THE INDOOR UNIT WAS MAL FUNCTIONING AND SUE TP THAT THE UNIT WAS TRIPPING ,HE TRIED TO RECTIFY THE FAULT AND AFTER SPENDING NEARLY ONE HOUR HE DECLARE THE PROBLEM AS RECTIFIED (AS PER ENCLOSED FILED CALL REPORT CALL NO.AND [protected]).
HOWEVER THE AC IS NOW WORKING BUT THE MALFUNCTIONING OF TEMPORARY SWITCH IS STILL CONTINUE AND AC IS KEEP ON/OFF DUE TO THAT .
PLEASE DO THE NEEDFUL FOR IMMEDIATE REDRESSAL OF MY PROBLEM BY EITHER RECTIFY THE FAULT AT ONCE OR REPLACE THE FAULTY INDOOR UNIT, AS THE MACHINE IS PURCHASED ON 21.06.2012 AND HARDLY WORKED FOR 10 DAYS.
with best regards from :
C.A. GURDEEP SINGH
[protected],[protected]