[Resolved]  Hitachi Air Conditioner — Bad Quality AC and Pathetic After Sales Service

Address:

South Delhi, Delhi

It has been more than one week since I have made request (No. [protected]) for change of compressor (in warranty) of my Hitachi air conditioner. The technician came the next day after making the complaint and told me that the machine shall have to be sent to the service station and it will be serviced properly and be fixed at my place the next day. He also told me that last time when i got my ac serviced, the service personnel broke my ventilation system.

However, i had to make some 150 calls to the service station personnel but I got no response. Then i got the number of Area head, Mr. Prakash ([protected]) to whom I have to make 4-5 calls to area head but there was response from his side as well. Commitments were made every time but to no avail. I even sent a mail to the customer care of Hitachi but no response.

My ac was finally lifted after 5 days of harassment and I was informed that my ac will be returned the next day. However, it has been two days and again there has been no response and that too after they gave me confirmation that it will be sent next day. Yesterday (Saturday, 26/05/2012) I called them and asked them 4 times if they will deliver it today i.e. sunday and the guy confirmed. Now i called them up and they told me that how can they deliver it on a sunday.

I have never regretted buying anything this much. Worst experience ever and mental harassment as well.

Poor service and worst staff.

Nobody should ever go for Hitachi products ever.

Regards
Shaveta Goyal