[Resolved]  Hitachi Air Conditioner — Sending old product

I am Jitander Singh and have purchased a Hitachi airconditioner on 19th April 2009 through Sham Lal Krishan Lal, 1/206/28, Sadar Bazar, Delhi Cantt an authorised vendor for Canteen Store Depot (army canteen).

I would like to bring to your kind notice that the air conditioner despatched by Sham Lal Krishan Lal is a old one which is evident from the photographs (photo enclosed). The packing tapes are open from both the ends and the cartoon seems to be as old as 6 months. I have the clicked photos at night so please due consideration while viewing the same. On seeking clarification from the vendor he says he checks the air conditioners at their shop before despataching the same to customer. I take this activity as unwarranted as Hitachi would be confident of their standards and would not want a vendor to do these kind of checking at shop level.

Also the airconditioner was left at the staircase even after taking taking cartage charges

The AC was purchased on 19 April 2008 but the same have not been fitted till date. I have raised the issue with customer care department of Hitachi who informed me that Ms. Sonal from their customer care division would be contacting me but she has not contacted me and her number is constantly coming busy.

I am fed up of the daily follow up with the shop owner as well as with Hitachi. Would be grateful to you if my complaint be addressed at your end.