Hitachi Home & Life Solutions India [HHLI]

[Resolved] Hitachi Air Conditioner — very poor after sales service

rj4u121

from Gurgaon, Haryana

Address:

North Delhi, Delhi

I have purchased the air conditioner of Hitachi last year in September-2010 and now its not cooling properly since last 10 days and after so many complaint there is still no visit from the company to resolve the matter. Its the worst service standard I experienced.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

vishal sharma

from Gurgaon, Haryana

Hitachi Air Conditioner — Very poor after sale service

We had requested for servicing of our AC on 10-April-10. It is more than a week and no body has come for servicing as yet.

The service request number is[protected].

The customer care is never available. We have tried almost 10 times since yesterday and there is no response. We had bought the AC last year and had specifically chosen Hittachi going by the reputation and brand. I hope we dont loose the trust in your service and company.

The authorised service center for the area is 'Dutt Refrigeration and airconditioning'. We are fed up with following up with them for service. First they say that they would be coming for service in a week's time and then they don't turn up and there is no reponse when we contact them on phone.

vivrao

from Bengaluru, Karnataka

Same here. Atleast u were lucky to get ur complaint registered. I was not able to get in touch with their customer care. I have tried multiple times but no luck.
I wonder how standards change when MNC come to India. Zero customer care & they charge premium to other product as well.