[Resolved]  Hitachi Air Conditioner — Poor Performance of product and lack of After Sale Service

AC — poor performance

i purchased an lg air conditioner four months back, at first the performance was very good as months passed on the performance is degrading i.e the ac was taking so large time for cooling a single small room and also whenever i switch on the ac some foul smell is coming of it.Even when i contact customer service, the response was not good.They told that the engineer will come wintin in two days but they didnot turn up .

Hitachi Air Conditioner — poor sevicing

, Sahil Saluja, living at 150-C HOUSING BOARD COMPLEX, Sector-14 PANCHKULA(HARYANA)...I had purchased the window Air Conditioner from BANSAL ELECTRONICS, SCO NO.385 SECTOR-8 PANCHKULA, HARYANA (PH NO.[protected], 5011443) on 30th April 2008.. The Reference No. is 460...We had not been provided with the best services of hitachi company as promised by the company...Due to the improper services provided by the company, there was leakage of gas and we were facing the problem in the summer season...On our call, the employees working in the company came to repair the AC and underprotest we gave Rs1100 to them...While repairing the AC and providing the wet service, SWING MOTOR got damaged by Mr.Vishesh..Again on our Call, the employees came to repair the damage..We gave them Rs250 underprotest... I have attached the concerned bills of Rs1350..Kindly go through them..Although it was not my fault, though I gave Rs1100+Rs250=Rs1350...It was all due to the poor services provided bythe company...I m requesting them to kindly refund my money which I paid underprotest... Contact-[protected],[protected] for any kind of query..

Hitachi Air Conditioner — Lack of timely and adequate service

Complaint No 1638 & 1701 dated 10/Sep/2010 15/Oct/2010 respectively with Khyber Airconditioning Co, Ghaziabad for the Hitachi Airconditioner.


Hello

We initially lodged a complaint (No 1638) on 10/Sep/2010 for no cooling in our Hitachi airconditioner. Franchisee told us that the compressor was replaced again and also chrged us for filling gas in the machine. The machine was installed back on 30/Sep/2010 at our residence.

The cooling was not adequate and we lodged another complaint (No 1701) on 15/Oct/2010. Engineer came and advised that the machine was alright as per his assessment. We did not agree and reinforced that the cooling wasn't enough. The engineer then promised to send a senior engineer. No one has turned up since.

This complete lack of response and very discouraging.

P K Jain
Mobile:[protected]
Residence: I Floor, C-29, Chander Nagar, Ghaziabad, UP - 201011.

Hitachi — No promised service under warranty provided

I have been following up with Hitachi for getting wet service due for my Air Conditioner since March 2011. The company is so irresponsible and inconsiderate that they simply close the registered service request without even attending the complaint (Req. # [protected], Req. # [protected])

I bought my AC from Tata Chroma and they inform me that they are equally helpless in getting me the necessary service.

Above this, one of the company representatives claims that in May my product is out of warranty and hence no service is due.

I feel that Hitachi is third grade product company with no customer orientation.

received service...these people do read complaints...