[Resolved]  Hitachi Air Conditioner — SUPPLY OF DAMAGED AIR CONDITIONER

Address:

South West Delhi, Delhi

I purchased a brand new Hitachi 1.5 t window air conditioner (Model No RAV18EQD) from Messrs Syam Lal Krishan Lal 1/206/28, Sadar Bazar, Delhi Cantonment (Tel No[protected] /[protected] on 04 Apr 12 vide Retail Invoice No RB-52 dated 05 Apr 12. The air conditioner was delivered in a sealed condition to my residence on 07 Apr 12 with instructions that a representative of Hitachi would install the air conditioner on 09 Apr 12. On 09 Apr 12 when the air conditioner (Serial No 110E13804) was opened from its packing it was noticed by the technician that the machine was in a damaged condition with Condenser coil damaged, Condenser coil fins damaged and shorting of the compressor wire. Complaint No [protected] was lodged on 09 Apr 12. Mr Rajesh Kumar Yadav Service Engineer of Hitachi Kirti Nagar Delhi office visited my residence on 11 Apr 12 and endorsed the observations of the person who had installed the air conditioner. The air conditioner was removed for replacement on 17 Apr 12 vide Goods Receipt Note No 053. I was asked to contact Mr Dharam of Hitachi Kirti Nagar Delhi office on Mobile No [protected]. Mr Dharam informed me on 20 Apr 12 that the air conditioner will be replaced and a fresh piece installed at my residence before 23 Apr 12. However, despite the following calls to your Customer Helpline on Tele 079—30414747, I remain in the dark with no satisfactory answer on the present status or when an air conditioner would be delivered / fitted at my residence.

(a) 24 Apr 12 - Ms Priyanka at your call center at 1530 h.
(b) 25 Apr 12 – Ms Swetha at 1530, Mr Shagun at 1730 who gave me an additional complaint no of [protected] and Mr Saket at 1745 h who asked me to contact the Kirti Nagar office directly on two landline numbers. These numbers appear out of service or on which there is no response.
(c) 26 Apr 12 – Mr Apoorv - I was informed that I would be given the current status by your representative after some time. I await such information.

Having paid full down payment in cash for installation of a new air conditioner on 04 Apr 12, I consider this a serious deficiency of service that an air conditioner has still not been fitted even after three weeks - when the summer is picking up and request Hitachi through your website to attend to my request for fitment of an air conditioner at my residence on priority.