[Resolved]  Hitachi — non cooling of AC

Address:

New Delhi, Delhi

I have purchased a new AC in Oct 2010. I have installed the said AC in April 2011. After installation i have realized that there was no cooling of AC. I have made several complaints in Hitachi customer care but our complaint was solved almost after one week. As per Hitachi’s technician the motor of our AC was not working. Now again the cooling is not there in our AC I have already made a complaint 05 days back i.e 29/06/2011 but no one is coming to attend the complaint.
Is this the kind of services hitachi provide to their customer? I have talked to customer care regarding replacement of the AC but the guys say that it is very difficult. Is there any responsible person to whom i can talk so that my problem may be solved because the guys who are sitting in the customer care are poor guys they basically bear the customer 's frustation & simply say sorry & assured that this will not happen in future but the things remain the same.
I am feeling very frustrated by the way Hitachi is handling their customer & If anyone ask me for any recommendation i will never suggest anyone to buy a Hitachi AC.& I will make a complaint to the consumer forum also.

Detail of my complaint was a under:
Registered mobile number: [protected]
Name of customer: Sushma Pokhriyal
Complaint : Ist complaint was done in month of April 2011 the complaint was attended after 7 days.

IInd complaint no: - [protected]