[Resolved]  Hitachi / Ductable Split Ac — Poor quality product and service

We have got installed 5 Ductable Split AC 11 T each at our showroom located at Ghaziabad, UP thru yr Dealer M/s Air Del Enterprises ( Mr RAJAT Mobile No [protected]) as per the details given below.
Invoice No & Date : 329 dated 30/4/2008
Invoice Amount : Rs. 690100/-
Show room Location : BINDAL ARCADE
54 A-B, MODEL TOWN
OPPOSITE NAVRANG CINEMA
G. T. ROAD, GHAZIABAD. U.P (INDIA)
These AC were installed and commissioned in June 2008. I want to bring few information to your kind notice that since the installation we are facing lots of problem Like
• 2 Motors of indoor units are not working from the day 1.
• Gas level is very less in the other three units causing very less cooling in the area.
• 2 Nozzles are still blocked.
• Water leakage
• Air distribution is not proper.
• Outer fans were broken 7 times.
Response of the vendor is very poor. They are still not able to resolve the issues which i have mentioned to you. Either the product is of poor quality or the team who has installed & commissioned the same is having less knowledge. We have gone for HITACHI due to its brand value, but i am sorry to say that so far i am having very bitter experience with HITACHI. In spite of our repeated requests this particular vendor is not competent enough to resolve these issues. Kindly look into these issues at the earliest otherwise i do not have any other option to go to the consumer court for all these issues to get resolved. Pl ensure all the AC units are functioning to our satisfaction.

Thanking You,
Ashutosh Bindal
BINDAL ARCADE
GHAZIABAD.