Hitachi Home & Life Solutions India [HHLI]

[Resolved] Hitachi — Hitachi Refrigerator Does NOT Cool at all

rakeshjuneja

from Gurgaon, Haryana

Address:

Gautam Buddha Nagar, Uttar Pradesh

I bought a Hitachi Refrigerator on 19 Jan 13 (Ser No [protected]; Model No RSG 37 BPND GBK, 438 Litres). Since then the refrigerator has been troubling. Earlier we were told that it cools only to the extent desired. Now what is the extent desired. The least is _ IT SHOULD COOL. Complaint lodged in April - superficially attended; again complained lodged on 28 May (Complaint No [protected]) , problem not resolved. Repeated complaints lodged on Hitachi website (customer care) - no response heard. Seems the piece is faulty which Hitachi does not acknowledge.
Their service engineers are very rude & cut calls, do not reply back & so on.
One Service Engineer says that the piece needs to be replaced, other says everything is fine. Fact is that the refrigerator does not cool at all.
Through this message can I expect some action against Hitachi.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

rajshree jalan

from Mumbai, Maharashtra

Hitachi — coolness

I have a hitachi split ac since 2-3 months which i have purchased from Bharat Electronics and I m not at al satisfied with its cooling and working, a cooler will be a much better option. Hitachi is known for its brand name but i m regreting putting a hitachi product and i have complained many times in its service center to MR PRINCE but no proper action has been taken. i hope this complain is worth wile and some action will be taken as soon as posible or else i will have to take some other serious action.
With Regards,
Anil Jalan
3rd floor Block h
Hari om tower,Circular complain
Ranchi-834001