[Resolved]  Hitachi — HITACHI SERVICE CENTER

Hi Sir/Madam,

This is Jenius here from Injambakkam, Chennai.

I bought Hitachi 5 star 1 ton split A/C (RAU512HUDD) from Ratna cools pvt ltd, Rajabather street, T Nagar, Chennai on 02.05.2015. It is installed on my home on 05.05.2015. A/C was not cooling properly on the 1 st Day onwards and so that i have registered a complaint vide number [protected] and our technician was visited my home and he ensure A/C Cooling is low due to Technical issue. After i follow you and finally got replacement on similar days. You can check your records for Replacement History. After replaced the unit issue resolved. Some days later i got same cooling issues in current Unit.

But due to Winter season i did not use the AC. This Summer starts march on wards i have been started to using it. But now same cooling issue, Again i registered complaint([protected]) dated 7/04/2016, your engineer visited and told found (Leakage in coil and oil choke) and also not able to reduce compresser pressure. Now it is in-warranty period so you will change the gas and clean the coil for Free of Cost. If this problem comes after six year, probably you can charge to me.

I wanted to bring this to your knowledge i got the replacement when i bought it for the first time and the replacement A/C also gives me trouble so often.

So i am totally dissatisfied with the Hitachi product. Now i dont want to service or replacement on my product. I need REFUND for the same.

I have sent this mail to Hitachi customer care nearly one week, but still didn't get any proper calls and solution from hitachi service center team. Daily i make a call to customer service to spoke about this issue, they put remainder only. On 15th april i went directly to Service center and spoke to that branch BSM Mr. Janakiraman (+91 [protected]). He asked me to give 2 days time i will ask my senior manager and will update the same on tomorrow, but still i didn't get call from him. I trried lot of time to his mobile number he cut my call or not pick my call. And i spoke to Mr. Karthikeyan (+91 [protected]) manager at Kottivakkam service center, he speak rudely and he dont know how to talk to customer.

So i have totally depressed about the Hitachi service team. Please treat this complaint as high priority and take immediate action and reslove my issue immediately.

Thanks

D.Jenius
[protected]

sir,
I bought hitachi window AC on 22/05/2016 from Amba Shop, uttam nagar, new delhi-110059. My first free service is due. Regarding this I registered a service request for the servicing of my air conditioner. My complaint no. is [protected]. Some one called me, I request him to visit on Saturday. But no one visited for servicing till date.