[Resolved]  Hitachi Home And Life Solutions — Split ac totally dead since 6/7/13

HITACHI SPLIT AC — ONGOING ISSUES WITH HITACHI

HI,

I bought a Hitachi Spit AC (Iota 1.5 T - 19HND) on 23 Aug'08 from Chroma. Since the day of installation there has not been a month the service engineer has not visited us. Firstly the 2 circuits in this AC were changed 4-5 times. Eventually when we approached the Service Head - Harpreet Singh; he took us on conference with the owner of the service station & finally got a major part changed. Now this season as soon as we switched on the AC; water started dripping from the AC inside our room. Again a formal complaint was lodged & an engineer visited us after 2 days & placed some foam on the top of the AC stating that the fan was sucking in the water & the issue would be resolved now. However as usual the water started dripping inside our room after exactly 2 days of this visit. We lodged a complaint again & an engineer visited us & per him the resolution provided to us was not correct & the problem is with the installation of AC & there would someone visiting us to reintall the AC.
The matter was escalated again to Harpreet Singh & I am sending him emails for the last 3 days with no response.
My suggestion to anyone who reads this note is "GO FOR ANY BRAND EXCEPT HITACHI" "BAD PRODUCT; WORSE CUSTOMER SERVICE & WORST GRIEVANCE MANAGEMENT"

HITACHI HOME & LIFE SOLUTIONS — Extraction of money from the consumer by Hitachi Workshop

My Window Air Conditioner of Hitachi Model No.RAA18CP6 stops cooling so I registered with the customer care No.[protected] on 17/05/2010 with the customer name RICHA JAIN and complaint No.[protected]. An executive visited my home and told us that there is a problem in the cooling coil of the Air Conditioner and needs to be repaired. The workshop people coming from A-261, Phase-I, Industrial Area, Okhla, New Delhi-110020 having Phone No. 32458098 picked the Air Conditioner from our home for repair. On our follow up they informed us that there is an estimated expense of Rs.4500.00 for replacement of cooling coil and filing of gas again on which we agree to pay. On our continuous calls they delivered our Air Conditioner with Job Card No.HCS/Okhla/146 after putting on testing for 3 days only on 14/06/2010 ( almost after one month) with an assurance that every thing is perfectly all right and charged us Rs.4842.00 vide receipt No. DEL-1 1046 dated 14/06/10. After 3rd day the Air Conditioner again stops cooling on which we directly approached the workshop as it is in warranty. The same executive again visited and informed us that there is no gas in the Air Conditioner due to leakage and it will be re-filled by the work shop without charging any amount as the Air Conditioner is in warranty for gas or leakage for 6 months. On our request he checked the machine and the compressor and informed us that all are fine. On our complaint, the workshop again picked our Air Conditioner on 26/06/2010 with a promise to install the same on the very same day in the evening. When we didn’t receive our Air Conditioner back till 28/06/10, we again called to the work shop on which they informed us that there is an extra expense of around Rs.8500.00 as the compressor of the Air Conditioner got damaged. As our Air Conditioner is in the workshop, we don’t know the truth as to how our compressor got damaged when the Air Conditioner remain on testing for 3 days in the work shop before it was delivered to us and their own executive checked in front o[censored]s the compressor before it was again picked by the workshop. This is a total extraction of money from the customer by HITACHI HOME & LIFE SOLUTIONS which needs urgent attention from higher level executives of Hitachi to stop the bad practice of work shop of Hitachi.This type of malpractice of work shop giving bad name to the Hitachi.I aim is to got my AC repaired with proper investigation and stops the extraction of money by work shop.