Hitachi Home & Life Solutions India [HHLI]

Hitachi India P Ltd Vt — Customer Service is pathetic.

ishasaxena

Address:

Uttar Pradesh

Hi All,

Please never buy any product of Hitachi in India, the service is very poor and talk to customer care representative is just waste of time even there is no way to escalate your problem; nobody is there to look into your problem. If you will try to call service center, nobody will pick your phone, or else it will get transferred to wrong department even if you are selecting the correct option on call. I made a service request 4 days ago (6th April), and since then i have been calling them everyday to check why am i not getting any calls from Engineer. They claim to have the SLA of 72 hours, but till date nothing has been done. The only thing, they can just give you one thing "False Commitments" only. So please beware of Hitachi.

Thanks
Isha

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Comments

Vkhanna

Hitachi — Pathetic Customer Service

This is with reference to the Hitachi Customer Service complaint number [protected] made on 29th April 2011 for Hitachi Split Air Conditioner (AC) Not working. When i called them on 29th April, they told me it will be resolved in 48hrs but it has been 10 days now that i have been regularly following up with the Hitachi customer service to get my AC fixed.Still these people are lingering around things and the fact is that I am surviving with my 6 months old kid without AC in this soaring heat .

I will not recommend anyone to buy Hitachi product because of this pathetic customer service.

Thanks
Vikas Khanna

cherrysandy

from Noida, Uttar Pradesh

I am facing the same problem.

ravisrivastava15

from Mumbai, Maharashtra

yes I agree they are fraud I also bought one window AC (5 STAR) which has stopped working within one month of its purchase.