Hitachi — INSTALLATION PROBLEM

We bought 2.0 ton Split Hitachi AC (ACE CO –RAU324HSD ), Invoice # 1367, from Nutan Electronics, Address: H-122 A ,Dilshad Garden, Delhi-95 on 21st May 12. The AC was installed on 22nd May and from the beginning it has started giving us problem. The water is continuously dripping from the Unit and filling the entire living room.

I registered a complaint today morning to the Hitachi call center on 21st May. The technicians (Bunty Mobile # +91 [protected]) who visited my house were very ill mannered and very rude. They did not attend the service and instead noted down the serial number of the machine and passed lewd comments against my wife when she enquired as to why the AC can n’t be repaired.

The water from the unit is still dripping and the entire living room is filling with water. The wall on which this AC is mounted also has seepage and it has become very dirty and ruining the wall paint.

I want to escalate this issue with the highest authority in Hitachi India and in Japan since the AC is not even 24 hours old and has developed such a huge technical snag causing unrest and disturbing peace of my mind. At the same time, I want to lodge strong protest against engineers dealing with the customers. It raises serious question mark on the background verification checks and quality of engineers/service dealers hired by Hitachi India.

Yesterday again one technician came to my house and after monitoring the AC left without repairing the unit. he stated that he is not carrying equipments and left without servicing the unit.

Yesterday again I received two calls from technician (from Mobile # +91 [protected]) at 8pm & 8:30 pm for Demo of the Product but no one turned up. At 10.30 pm late night I got another call (from mobile # + 91 [protected]) asking for Demo i declined the request since it was too late. i told the technician to come next day. Till now i have not received any call for Demo.

I am very annoyed and unhappy after buying this product.

Rohit K Roy
(S/o Thomas George)