[Resolved]  Hitachi — POOR AFTER SALES SERVICE

Address:

Kanchipuram, Tamil Nadu

I had purchased Hitachi Atom 2T from its authorised dealer M/s FREEZE Engineering at Mahabalipuram. Within one year of its installation one indoor unit stopped functioning suddenly. I had lodged a complain with the dealer who had taken the electronic card of the indoor unit nearly two months back. Hitachi has also been intimated and received conformation to my mobile no. [protected] to rectify the problem at the earliest. Even contacting the company went in vain. I am also trying frantically to contact the dealer but he is not available as the company has not sent back the rectified card which the dealer had intimated to me. I feel the India operation of the renowned company HITACHI is not upto the standard as the mother company claims. After paying nearly a huge amount for the product I feel those original Indian companies are much more service friendly than these foreign organisations. I recommand one and all to go for products manufactured by exclusive Indian companies like the TATAs.