[Resolved] Hitachi — Refrigerator not cooling | |||
Worst ever suffering after buying a costly fridge worth Rs.36490/-. I bought a 3- door Hitachi fridge model no.R-S31SVND on 5th of May 2008. Not even 2 years have passed the fridge has been defective.Its cooling is absolutely irregular and the upper fresh food compartment stops cooling every 2 to 3 hrs. No food stays fresh for more than one day. Any food stuff kept in the upper compartment gets stale and stinks.Several complaints have been made to National Aircon auth service dealers but their representatives have failed to diagnose the defect. On my Ist Complaint they opened and replaced some part. On my 2nd Complaint they said gas leak so charged me for refilling. As it didnt work, on my 3rd complaint, they again charged me for part replacement.Still when it did not work the fridge was again opened. However the fridge coulld not be repaired. It seems the hitachi company do not keep well trained technicians and fool their customers.A such a big company cannot serve their customers with after sales service they should replace the defective piece immediately.what is the point of buying a fridge for Rs. 36490/- and then paying Rs 4000 plus for no fault of ours.I feel cheated by hitachi company. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
5 Comments | |||
Comments
i m also fiiling cheated in the same manner. i brought a fridge modal no rs375vnd on 26/10/2008 it stoped cooling after just 1 year company ex. says u have to pay 6500/- rs for gas refilling whereas other brand company chareges 800 -1200 rs for same for there product this is simply unmeaningfull will hitachi athurities do something for the costomer sake
i have had the same problem
Hi,
I am also facing same issue here. My refrigerator has beed repaired 3 times and it behaved 9 ties irregularties in within 2 years of purchase.
Company service center denies to replace the refrigerator and keep charging for every visit.
I strongly request all not to go for hitachi refrigerator and washing machine.
I am also facing same issue here. My refrigerator has beed repaired 3 times and it behaved 9 ties irregularties in within 2 years of purchase.
Company service center denies to replace the refrigerator and keep charging for every visit.
I strongly request all not to go for hitachi refrigerator and washing machine.
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+91 27 6427 7571 [Head Office]
+91 11 2271 7161 [Corp Office]
+91 11 2271 7163 [Corp Office]
10th floor, Abhijeet, Mithakhali Six Roads, Ahmedabad, Gujarat, India - 380006
I fully agree with you. I am facing the same problem. I bought a 2 door 530 ltrs model. The cooling very very sad. The refridgerator is warm from inside! I have contacted the customer care. Lets see